Hi, I’m
Mariah P. Zamora
Bellflower,CA
Summary
Knowledgeable and dedicated customer service professional with seasoned experience in multiple markets . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and associates. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
years of professional experience
Work History
OnPoint WorldwideCerritos, CA
Customer Service Representative | Dispatcher
06.2022 - 05.2023
Job overview
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Directed dispatching, routing, and tracking of in house and affiliate fleet vehicles.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Communicated with drivers and personnel to coordinate timely pick up and delivery of cliental.
- Maintained professional relationship drivers to increase trust, reliability and rapport.
Floor & Decor Woodland Hills, CA
Department Manager - Deco, Stone, and Design
08.2019 - 04.2022
Job overview
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Established partnership with Dunn-Edwards Greater Los Angeles to provide a more effective design experience for clientele
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Collaborated with assistant managers to devise department layouts and establish aesthetic appeal.
Floor & DecorCarson, CA
Assistant Department Manager - Tile
04.2019 - 08.2019
Job overview
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Partnered with team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Floor & DecorAlbuquerque, NM
Department Manager - Deco, Stone, and Design
06.2018 - 04.2019
Job overview
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Established partnership with Dunn-Edwards New Mexico for a more effective design experience for clientele.
- Organized, advertised, and lead two partnered lectures with Dunn-local affiliates to better educate the clientele on in house products and installation.
Floor & DecorPlano, TX
Assistant Department Manager - Deco
02.2018 - 06.2018
Job overview
- Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help location evolve and grow.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Monitored stock levels and product sales to determine purchasing needs.
- Designed and optimized displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Motivated and mentored team to achieve high performance and job satisfaction.
Floor & DecorDowney, CA
Assistant Department Manager - Deco
04.2016 - 02.2018
Job overview
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reset specific store department according to planograms.
- Changed shelves, racks and displays to meet new schematic designs.
- Traveled to assigned location using personal vehicle, showed up time and worked efficiently to complete jobs.
- Moved merchandise from back storage to front end to maximize productivity.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Cerritos CollegeNorwalk, CA
from Paralegal Studies
Long Beach City CollegeLong Beach, CA
from Anthropology
Skills
Sales Expertise
Accomplishments
- Traveled with Company to several markets, states, and regions.
- Supervised team of up to 12 staff members.
- Participated in and Co-Led Regional Team multiple times for department reset of 6-8 stores in the Southern California and Dallas Metroplex Regions.
Timeline
Customer Service Representative | Dispatcher
OnPoint Worldwide
06.2022 - 05.2023
Department Manager - Deco, Stone, and Design
Floor & Decor
08.2019 - 04.2022
Assistant Department Manager - Tile
Floor & Decor
04.2019 - 08.2019
Department Manager - Deco, Stone, and Design
Floor & Decor
06.2018 - 04.2019
Assistant Department Manager - Deco
Floor & Decor
02.2018 - 06.2018
Assistant Department Manager - Deco
Floor & Decor
04.2016 - 02.2018
Cerritos College
from Paralegal Studies
Long Beach City College
from Anthropology