Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Mariah P. Zamora

Bellflower,CA

Summary

Knowledgeable and dedicated customer service professional with seasoned experience in multiple markets . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and associates. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
years of professional experience

Work History

OnPoint Worldwide
Cerritos, CA

Customer Service Representative | Dispatcher
06.2022 - 05.2023

Job overview

  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Directed dispatching, routing, and tracking of in house and affiliate fleet vehicles.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Communicated with drivers and personnel to coordinate timely pick up and delivery of cliental.
  • Maintained professional relationship drivers to increase trust, reliability and rapport.

Floor & Decor
Woodland Hills, CA

Department Manager - Deco, Stone, and Design
08.2019 - 04.2022

Job overview

  • Communicated with managers of other departments to maintain transparency.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
  • Established partnership with Dunn-Edwards Greater Los Angeles to provide a more effective design experience for clientele
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Collaborated with assistant managers to devise department layouts and establish aesthetic appeal.

Floor & Decor
Carson, CA

Assistant Department Manager - Tile
04.2019 - 08.2019

Job overview

  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Partnered with team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.


Floor & Decor
Albuquerque, NM

Department Manager - Deco, Stone, and Design
06.2018 - 04.2019

Job overview

  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Established partnership with Dunn-Edwards New Mexico for a more effective design experience for clientele.
  • Organized, advertised, and lead two partnered lectures with Dunn-local affiliates to better educate the clientele on in house products and installation.

Floor & Decor
Plano, TX

Assistant Department Manager - Deco
02.2018 - 06.2018

Job overview

  • Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help location evolve and grow.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Monitored stock levels and product sales to determine purchasing needs.
  • Designed and optimized displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Motivated and mentored team to achieve high performance and job satisfaction.

Floor & Decor
Downey, CA

Assistant Department Manager - Deco
04.2016 - 02.2018

Job overview

  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Reset specific store department according to planograms.
  • Changed shelves, racks and displays to meet new schematic designs.
  • Traveled to assigned location using personal vehicle, showed up time and worked efficiently to complete jobs.
  • Moved merchandise from back storage to front end to maximize productivity.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

Cerritos College
Norwalk, CA

from Paralegal Studies

Long Beach City College
Long Beach, CA

from Anthropology

Skills

    Sales Expertise

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Accomplishments

  • Traveled with Company to several markets, states, and regions.
  • Supervised team of up to 12 staff members.
  • Participated in and Co-Led Regional Team multiple times for department reset of 6-8 stores in the Southern California and Dallas Metroplex Regions.

Timeline

Customer Service Representative | Dispatcher

OnPoint Worldwide
06.2022 - 05.2023

Department Manager - Deco, Stone, and Design

Floor & Decor
08.2019 - 04.2022

Assistant Department Manager - Tile

Floor & Decor
04.2019 - 08.2019

Department Manager - Deco, Stone, and Design

Floor & Decor
06.2018 - 04.2019

Assistant Department Manager - Deco

Floor & Decor
02.2018 - 06.2018

Assistant Department Manager - Deco

Floor & Decor
04.2016 - 02.2018

Cerritos College

from Paralegal Studies

Long Beach City College

from Anthropology
Mariah P. Zamora