Maria J Gonzalez
Glendale,AZ
Summary
Proven to excel in high-pressure environments, I leveraged strong multitasking abilities and exceptional customer service skills at Los Pinos Surf and Turf, significantly enhancing customer satisfaction and repeat business. Adept at fostering teamwork and collaboration, my proactive approach and keen attention to detail have consistently driven efficiency and positive outcomes. Developed exceptional customer service skills in fast-paced restaurant environment, seeking to transition into new field. Possesses strong abilities in communication and teamwork, along with knack for problem-solving. Aims to leverage these transferable skills to excel in new professional setting. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Waitress
Los Pinos Surf and Turf
09.2021 - 02.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cashier
Brenda's Abarrote
02.2017 - 06.2019
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor of Science - Behavioral Sciences
South Mountain Community College
Phoenix, AZ12.2026
Associate of Arts - Psychology
Phoenix College
Phoenix, AZ05.2024
High School Diploma -
Alhambra High School
Phoenix, AZ05.2022
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Service prioritization
- Team Player
- Teamwork and Collaboration
- Adaptable and Flexible
- Excellent Communication
- Multitasking Abilities
- Problem-Solving
- Attention to Detail
- Decision-Making
- High Energy and Stamina
- Interpersonal Communication
- Relationship Building
- Multitasking
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Waitress
Los Pinos Surf and Turf
09.2021 - 02.2022
Cashier
Brenda's Abarrote
02.2017 - 06.2019
Bachelor of Science - Behavioral Sciences
South Mountain Community College
Associate of Arts - Psychology
Phoenix College
High School Diploma -
Alhambra High School
Similar Profiles
Alan AranibarAlan Aranibar
Medical Doctor at Hospital Municipal Los PinosMedical Doctor at Hospital Municipal Los Pinos
Michael MonasterialMichael Monasterial
Sales Staff Member at Los PinosSales Staff Member at Los Pinos
Olivia McMahonOlivia McMahon
Server at Los PinosServer at Los Pinos