Maria Jose Garcia Villarroel
Miami,FL
Summary
Talented and Self-motivated Administrator highly successful at motivating teams and streamlining operations. Problem solver and persuasive communicator with talent for thinking outside box for creative solutions, brings proven leadership, organizational and customer relations skills. Accurate Order Entry Clerk adept at demonstrating accuracy and efficiency in order entry transactions.
Overview
7
7
years of professional experience
Work History
Front Office/Customer Service/Order Entry Coordinator
Loman Distributors, Inc
Doral, FL
01.2023 - Current
- Reviewed files, records and other documents to obtain information to respond to requests.
- Greeted and verified members and guests upon entry to optimize security.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues at the front desk.
- Maintained a welcoming environment for guests by consistently providing friendly and efficient service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Customer Support, Answering phone calls, e-mails, text messages, Quickbooks, Microsoft office, Entering Orders (+50/day), Invoicing, Payment confirmation
Appointment Scheduler/Customer Service Receptionist
Palma Nails
Doral, FL
05.2022 - 12.2022
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Demonstrated adaptability by quickly learning new technologies and processes as they were introduced into the workplace environment.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Setting Appointments, Customer Support, Answering calls, Answering text messages, Cashier, Data entry, Microsoft Excel, Employee management
Customer Service/Administrative Assistant
TraigoTodo International Corp
Miami, FL
12.2021 - 05.2022
- Performed research to collect and record industry data.
- Managed high-volume calls, emails, and chat queries to provide prompt assistance to customers.
- Assisted coworkers and staff members with special tasks on daily basis.
- Self-motivated, with a strong sense of personal responsibility.
- Resolved problems, improved operations and provided exceptional service.
- Paid attention to detail while completing assignments.
- Customer Issues, Invoicing, Payables and Receivables, Account Reconciliation, Payment confirmation
Administrative Assistant
TraigoTodo International Corp
Venezuela
01.2019 - 12.2021
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Payables and Receivables, Account Reconciliation, Remote, Payment confirmation, Employee management
Owner And Operator
Amara Store (Virtual Store)
Venezuela
01.2019 - 01.2021
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Prepared annual budgets with controls to prevent overages.
- Evaluated suppliers to maintain cost controls and improve operations.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Inventory, Restocking Inventory and supply's, Customer Service, Answering calls, Answering text messages, Social media, Account Reconciliation, Payment confirmation
Manager/Administrator
Multiservicios Mariamny, C.A
Venezuela
01.2019 - 01.2021
- Improved safety procedures to create safe working conditions for workers.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved marketing to attract new customers and promote business.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Payables and Receivables, Payroll, Inventory, Restocking Inventory and supply's, Customer Service, Human Resource, Cashier, Answering calls and text messages, Customer Issues, Training Personal, Account Reconciliation, Payment confirmation
- Managed and motivated employees to be productive and engaged in work.
Administrative Assistant
Multiservicios Mariamny, C.A
Venezuela
06.2017 - 01.2019
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Employee management
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Payables and Receivables, Payroll, Inventory, Restocking Inventory and supply's, Customer Service, Human Resources, Account Reconciliation, Payment confirmation
Education
High School Diploma -
School Loyola-Gumilla
Puerto Ordaz, Venezuela07.2017
Bachelor's Degree - Business Administration
University Católica Andrés Bello (UCAB)
Puerto Ordaz, Venezuela07.2021
English Course
Hialeah Gardens Senior High School
Hialeah Gardens, FLSkills
- Good Accuracy and attention to details
- Proactive
- Multitasking
- Customer support
- Hard worker
- Problem-Solving
- Phone and Email Etiquette
- Deadline-oriented
- Flexible Schedule
- Order Processing
- Data entry proficiency
- Invoicing and Billing
- Computer Skills
- Organization
- Calm Under Pressure
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Front Office/Customer Service/Order Entry Coordinator
Loman Distributors, Inc
01.2023 - Current
Appointment Scheduler/Customer Service Receptionist
Palma Nails
05.2022 - 12.2022
Customer Service/Administrative Assistant
TraigoTodo International Corp
12.2021 - 05.2022
Administrative Assistant
TraigoTodo International Corp
01.2019 - 12.2021
Owner And Operator
Amara Store (Virtual Store)
01.2019 - 01.2021
Manager/Administrator
Multiservicios Mariamny, C.A
01.2019 - 01.2021
Administrative Assistant
Multiservicios Mariamny, C.A
06.2017 - 01.2019
High School Diploma -
School Loyola-Gumilla
Bachelor's Degree - Business Administration
University Católica Andrés Bello (UCAB)
English Course
Hialeah Gardens Senior High School