Sherin Singh
Vallejo,CA
Summary
Dynamic customer service professional with over 20 years of experience in client support, order management, and operational workflow enhancement. Proven track record of strong communication, problem-solving, and leadership skills that drive team success and customer satisfaction. Highly adaptable to new systems and technologies, thriving in fast-paced environments while maintaining exceptional accuracy. Recognized for fostering collaboration within teams and effectively training and motivating colleagues to achieve collective goals.
Overview
26
26
years of professional experience
Work History
Customer Service Representative /Order Entry Coordinator
Adhesive Products Incorporated
Albany, CA
11.2014 - Current
- Achieved timely processing of purchase orders through meticulous review and verification of pricing. Streamlined order entry and ensured accurate confirmation of details, resulting in efficient tracking of shipments.
- Ensured compliance by preparing and maintaining NAFTA certificates to facilitate international trade.
- Collaborated with freight providers to obtain optimal shipping rates for cost efficiency.
- Exhibited strong attention to detail, ensuring high standards of performance and effective team leadership.
Customer Service Representative
Ironies
Berkeley, CA
12.2012 - 11.2014
- Managed accurate entry and timely dispatch of customer orders to ensure seamless service delivery.
- Provided comprehensive phone assistance to customers, credit teams, and sales representatives, ensuring prompt issue resolution and support.
- Recognized for transparent communication and reliable follow-through on commitments to ensure project success.
COM Coordinator / Customer Service Representative
Palecek
Richmond, CA
11.2003 - 01.2011
- Directed customer support operations and enhanced order processing systems for increased efficiency.
- Acted as the main liaison for warehouse teams, overseeing production priorities, enforcing quality control measures, and managing scheduling logistics.
- Executed daily stock checks, coordinated special orders, and ensured timely follow-ups for a diverse customer base exceeding 75 individuals.
- Coordinated effective information delivery and collaboration between sales representatives, customers, and production and shipping teams to ensure operational efficiency.
Customer Service Representative
Berkeley Process Control
Richmond, CA
09.1999 - 11.2003
- Facilitated communication and support for key customers to effectively manage commercial and logistical needs.
- Facilitated timely preparation of sales quotes and streamlined order adjustments to improve operational efficiency.
- Orchestrated meetings and directed cross-departmental initiatives to foster teamwork and project alignment.
- Exhibited strong communication skills while providing exemplary support to customers.
Education
General Studies
City College of San Francisco
San Francisco01-1988
Skills
- Customer Service & Client Support
- Order Entry & Order Management
- Problem Solving & Troubleshooting
- Process Improvement
- Shipping, Logistics & Freight Coordination
- Communication & Relationship Building
- Databases / Applications: AS400 CRM, NetSuite, Sage, Datacor
Timeline
Customer Service Representative /Order Entry Coordinator
Adhesive Products Incorporated
11.2014 - Current
Customer Service Representative
Ironies
12.2012 - 11.2014
COM Coordinator / Customer Service Representative
Palecek
11.2003 - 01.2011
Customer Service Representative
Berkeley Process Control
09.1999 - 11.2003
General Studies
City College of San Francisco