Maria Karla Cabrera Grave De Peralta
Louisville,KY
Summary
Excellent listening and communication skills with organized and systematic approach. Delivers high level of accuracy in Spanish to English translations and Interpretation environments to perform document and verbal translation services. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host
Guacamole Modern Mexican Restaurant
10.2023 - 01.2024
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Cashier
Haraz Coffee House
02.2023 - 09.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enabled effective communication between staff and customers with limited English proficiency by interpreting any concern or request accurately.
Sales Agent
Metro By T-Mobile
06.2021 - 01.2022
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
Education
Bachelor of Arts - Biology
University of Louisville
Louisville, KY12.2024
Skills
- Telephone reception
- Reservations Management
- Professional ethics understanding
- Effective Communication Techniques
- Fluent Bilingualism
- Team Collaboration
- Cultural Awareness
- Customer Service
Certification
- Medical Interpreter Certificate By CCHCP Training - Certificate earned for Bridging the Gap, 40-hr training in medical interpreting by CCHCP.
Languages
Spanish
Native or Bilingual
Timeline
Host
Guacamole Modern Mexican Restaurant
10.2023 - 01.2024
Cashier
Haraz Coffee House
02.2023 - 09.2023
Sales Agent
Metro By T-Mobile
06.2021 - 01.2022
Bachelor of Arts - Biology
University of Louisville
- Medical Interpreter Certificate By CCHCP Training - Certificate earned for Bridging the Gap, 40-hr training in medical interpreting by CCHCP.
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