Cassie Dedios
Las Vegas,United States
Summary
Positive and welcoming customer service hostess, seating and guiding guests to their tables best for their liking while also accommodating to business requirements and seating protocols. Comfortable working in a fast paced environment while being able to multitask efficiently. Attentive to customers maintaining efficient seating and coordination with reservations, large parties, and dining flow.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Mijo Modern Mexican Restaurant
01.2024 - Current
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Restaurant Hostess
Its Sushi Southwest
08.2022 - 12.2023
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Increased efficiency by organizing menus and updating daily specials boards before each shift.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
Education
High School Diploma -
Las Vegas Academy Of Int'l Studies Performing And Visual
Las Vegas, NV05.2022
Skills
- High-volume dining
- Reservations Coordination
- Customer Service
- Scheduling
- Reservation planning
- Greeting guests
- Service prioritization
- Guest Engagement
- Interactive communication skills
- Effective Multitasking
Timeline
Restaurant Hostess
Mijo Modern Mexican Restaurant
01.2024 - Current
Restaurant Hostess
Its Sushi Southwest
08.2022 - 12.2023
High School Diploma -
Las Vegas Academy Of Int'l Studies Performing And Visual
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