Maria Kristina D. Buiza-Cardenas
Fridley,Minnesota
Summary
Seasoned Payroll Analyst bringing 10 years' experience in operations management. Proven history of achievement and innovation coupled with outstanding work ethic, commitment and loyalty. Strong track record of collaborative teamwork and articulate communication. Highly adept with key strengths in payroll administration functions, including discrepancy research, regulatory guidelines adherence, complex processing procedures and program management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Payroll Analyst
Medtronic
09.2021 - Current
- Provided exceptional customer service when addressing employee inquiries about paychecks or withholdings, fostering positive workplace relations.
- Managed year-end reporting tasks such as processing Expat files.
- Optimized workflow by creating detailed procedure manuals for each step in the payroll process, reducing errors and enhancing efficiency.
- Developed strong relationships with internal departments to streamline communication regarding employee data updates and changes affecting payroll calculations.
- Enhanced payroll accuracy by conducting thorough audits and ensuring proper documentation of all transactions.
- Maintained strict confidentiality of all payroll information and records.
- Resolved payroll discrepancies quickly and successfully.
- Maintained strict confidentiality of employee information, adhering to company policies and legal requirements for data protection.
- Resolved payroll discrepancies promptly, addressing employee concerns and maintaining satisfaction.
- Documented and processed all garnishments for bankruptcies and child support orders.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Participates in testing for yearly Workday release as well as Kronos acquisitions
Payroll Specialist
US Bank National
08.2020 - Current
- Processes payroll using knowledge of departmental procedures, federal, state and local wage and hour standards and company policies; including appropriate work documentation
- Reviews daily and bi-weekly exception and audit reports
- Identifies errors and takes appropriate actions
- Reviews, researches and processes transactions and answers questions regarding payroll issues
- Investigates complex problems and bring suggestions for solutions to the Payroll Lead or Manager for resolution
- Monitors the HR employee case system (MyHR-Service Now) and partners with HRConnection representatives, assisting with investigations and identifying timely solutions on escalated issues to ensure HR Shared Services SLAs have been met
- Provides ideas for improvement on payroll processes to increase efficiency and enhance the employee experience
- Maintains a working knowledge of federal and state laws and company policies and procedures affecting payroll
- Assists with basic systems testing and administrative projects as assigned or self-initiated
- Maintains sensitive payroll information with a high degree of confidentiality
- Cross trains with other team members to build skillset and provide assistance to other payroll teams as needed
- Helps to maintain up-to-date departmental documentation related to payroll processes
- Contributes to the collection of data needed for management reports
- Runs payroll queries to ensure data accuracy and investigate issues
- Performs other duties as assigned.
Product Support Analyst
Infor PSSC
09.2015 - 08.2017
- Resolves clients' questions or problems over the telephone or Internet focusing on product functionality, operating environments and system configuration/setup
- Serves as primary support liaison between company and customer and documents incidents in required tracking systems
- Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability
- Involved in any additional follow up, testing and troubleshooting including remote desktop viewing through tools such as Webex or Netmeeting
- Able to handle high volume of issues and some challenging issues independently but is responsible for appropriate referral to other support analysts
- Continues to develop application knowledge in specific product suite and operating environment and technologies
- Conveys customer feedback to product development staff
- Responsible for being the liaison with Development and other departments to insure proper handling of customer issues
- Participates in special projects and takes on special assignments and/or teaches other Analysts installation procedures, features of products, etc
- Promotes and maintains a high quality, professional, service-oriented company image among users and team
- Fosters teamwork and collaboration across all teams
- Assists less experienced Analysts and serves as a resource for others as needed
- Contributes information to the Support knowledge base
- Manages workload effectively following Global Support Procedures to ensure successful completion of tasks
- Provides accurate accounting of work and time allocation
- Responsible for meeting or exceeding established customer satisfaction ratings and other KPIs
- Identify possible improvements related to work processes and tools.
Payroll Practitioner
IBM Global Process Services
05.2010 - 06.2015
- Compilation and processing of transactional Payroll and/or Time Data
- This requires teaming/collaboration with other teams that deliver payments/deductions via payroll
- Process payroll on a bi-weekly and monthly basis
- Post and reconcile payroll transactions in the general ledger, including employee taxes and benefits
- Responsible in funding payroll after the run
- Processing of Garnishment cases (answering interrogatories, updating information in the system, validation, and issue resolution)
- Handling of orders for terminated/LOA employees
- Ensure accuracy of other payments & deductions calculated by the system
- This requires in-depth knowledge of company policies (eg
- Overtime, allowances)
- Generation of Pay Statements and other Business reports
- Generation of statutory reports
- This requires knowledge/understanding of the country forms and government guidelines to complete these
- The process owner should also have the capacity to verify that all information reported is accurate and legally-compliant
- Timely remittance of payments and/or report for employees, government offices, and 3rd parties
- Interface with external customers for requests &/or issue resolution (eg
- Banks, Government officers, client, vendor)
- Prepares monthly report that is being provided to the client.
Education
Bachelor of Science in Commerce - Management
Technological Institute of The Philippines
Quezon City01.2007
Skills
- Payroll Software Expertise
- Teamwork orientation
- Microsoft Excel proficiency
- Continuous Improvement Mindset
- Payroll Processing
- Payroll Auditing
- Garnishments Handling
- Processing garnishments
- Payroll Administration
- Analytical Thinking
- Payroll administration experience
- Time sheet review
Certification
- Fundamental Payroll Certification (FPC)
- Yellow Belt Certified
Timeline
Payroll Analyst
Medtronic
09.2021 - Current
Payroll Specialist
US Bank National
08.2020 - Current
Product Support Analyst
Infor PSSC
09.2015 - 08.2017
Payroll Practitioner
IBM Global Process Services
05.2010 - 06.2015
Bachelor of Science in Commerce - Management
Technological Institute of The Philippines
- Fundamental Payroll Certification (FPC)
- Yellow Belt Certified
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