ROBERT MIKOL
Middle Village,NY
Summary
Multi-tasking self starter who creates a positive workplace culture to align with organizational mission and values. Trains new hires and mentors workers to achieve overall team success.
Overview
15
15
years of professional experience
Work History
GUEST EXPERIENCE SPECIALIST
Petco
05.2023 - Current
- Train and mentor new hires.
- Assist guests in proper selection of merchandise in accordance with their identified needs.
- Demonstrate high level of interest in welfare, health and proper handling of all animals.
- Perform cashiering duties.
- Ensure merchandise is properly priced and stocked.
- Adhere to established operational guidelines and store policies and procedures.
BUSSER
Carmine's Italian Restaurant
10.2022 - 12.2022
- Provided a clean and pleasant dining experience by cleaning, sanitizing & resetting tables
- Maintained communication with hosts and servers to ensure positive dining experience
- Refilled waters and replaced plates and settings, as needed
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked well in diverse team settings by partnering with others to complete tasks.
ASSOCIATE
Amazon
10.2020 - 10.2022
- Como Assistant - worked with assistant manager to run floor.
- Training Admin - trained new hires on picking and receiving responsibilities.
- Problem Solver - reviewed picked items to ensure correctness before delivery.
- Batcher - delivered picks to drivers.
- Receiver - stocked floor.
- Picker - picked items for customers.
WAITER/SERVER
The Original Carlo's Pizzeria & Restaurant
01.2009 - 08.2020
- Took and placed orders, delivered food to tables
- Busboy – set up and cleaned tables, stocked items as needed
- Delivery – delivered food locally
- Phone orders – took phone orders for food delivery or pick up
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Education
Certificate Program - Cyber Security
NYU SPS Cybersecurity Bootcamp
Remote11.2023
Bachelor of Arts - History
City College of New York of The City University of New York
New York, NY05.2020
Skills
- Problem-solving abilities
- People skills
- Multi-tasking
- Adaptability
- Attention to detail
- Strong work ethic
- Python - intermediate understanding of its functions, looping it & network communication
- Intermediate knowledge of pfSense, Wireshark, Linux, Creating Servers, IP & Routing Concepts
- Understanding of malware, cyber attacks & Nmapping
- Network & system management
Timeline
GUEST EXPERIENCE SPECIALIST
Petco
05.2023 - Current
BUSSER
Carmine's Italian Restaurant
10.2022 - 12.2022
ASSOCIATE
Amazon
10.2020 - 10.2022
WAITER/SERVER
The Original Carlo's Pizzeria & Restaurant
01.2009 - 08.2020
Certificate Program - Cyber Security
NYU SPS Cybersecurity Bootcamp
Bachelor of Arts - History
City College of New York of The City University of New York
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