Summary
Overview
Work History
Education
Skills
Timeline
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Marcus Delgado

Amityville

Summary

Proven in enhancing guest experiences at Walmart through exceptional communication and tech-savviness, I've honed strong interpersonal and problem-solving abilities. Mentored by Chipotle and McDonald's, I've excelled in customer service and computer skills, significantly improving guest satisfaction and operational efficiency without relying on numerical achievements.

Overview

7
7
years of professional experience

Work History

Guest Experience Specialist

Walmart
02.2024 - Current
  • Enhanced guest satisfaction by locating products and catering to customer needs.
  • Ensure a fantastic check-in/out processes for improved efficiency and reduced wait times.
  • Resolved conflicts tactfully, and ethically ensuring minimal negative impact on guest satisfaction ratings.
  • Developed strong relationships with guests, creating a rapport filled loyalty and repeat business through attentive service and genuine care.

Management Trainee

Chipotle
09.2022 - 02.2024
  • Improved management skills by participating in rigorous training programs and workshops.
  • Maintained and ensure a high quality guest experience by upholding chipotles service standard.
  • Training and mentoring crew members to improve efficiency and teamwork.
  • Support shift member in customer services as well as cooking the Required dishes on the menu.
  • handling customer complaints and resolving issues professionally.

P/T-F/T Crew Member/ Operations Management Trainee

McDonald's
01.2018 - 09.2022
  • Assisted in supervising and leading crew members during shifts to ensure smooth restaurant operations.
  • Trained And mentored crew members on food safety and customer.
  • Learned scheduling, labor management and performance evaluations as part of leadership training
  • Assisting customers to ensure an amazing experience.
  • Managed cash handling, POS transactio,and ensured accurate financial reporting.
  • Cleaning and assisting with closing operations at the end of the night shift.

Education

High School Diploma -

Copiague Highschool
Copiague

Skills

  • Exceptional communication
  • Guest relations
  • Tech-savviness
  • Strong interpersonal skills
  • Customer service
  • Computer skills
  • Product sales
  • Time management
  • Problem-solving abilities
  • Fluent in Spanish

Timeline

Guest Experience Specialist

Walmart
02.2024 - Current

Management Trainee

Chipotle
09.2022 - 02.2024

P/T-F/T Crew Member/ Operations Management Trainee

McDonald's
01.2018 - 09.2022

High School Diploma -

Copiague Highschool

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Marcus Delgado