Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marialejandra Villeda-Acosta

Kansas City,KS

Summary

Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused, and diligent with good people and problem-solving abilities. Fluent in Spanish.

Overview

9
9
years of professional experience

Work History

Personal Banker

UMB Bank
03.2024 - Current
  • Assisted clients with account inquiries and transactions, ensuring prompt service and satisfaction.
  • Supported team in processing loan applications, maintaining accuracy and compliance with regulations.
  • Learned banking software for efficient management of client accounts and transactions.
  • Collaborated with colleagues to enhance customer experience through effective communication strategies.
  • Adapted quickly to changing procedures while prioritizing client needs in a fast-paced environment.
  • Developed knowledge of banking policies and procedures for improved operational efficiency.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.

Apprentice

Chipotle
10.2016 - 02.2024
  • Oversaw daily operations, ensuring store standards and customer satisfaction were consistently met.
  • Trained and mentored staff in product knowledge and effective sales techniques.
  • Developed promotional strategies to enhance store visibility and drive foot traffic.
  • Analyzed sales data to identify trends, adjusting merchandising strategies accordingly.
  • Streamlined employee scheduling processes to optimize labor costs while maintaining service quality.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Picker Packer

Dillards Distribution Center
05.2022 - 07.2023
  • Operated handheld scanners to accurately track inventory and ensure efficient order fulfillment.
  • Collaborated with team members to optimize picking routes and minimize processing times.
  • Conducted quality checks on outgoing shipments to maintain high standards of accuracy and presentation.
  • Trained new staff on proper packing techniques and safety protocols, enhancing team efficiency.

Float Teller

Security Bank of Kansas City
02.2021 - 07.2021
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Maintained cash drawer integrity, ensuring balanced funds at end of shifts.
  • Assisted customers with inquiries, providing exceptional service to enhance satisfaction.
  • Trained new tellers on operational procedures and best practices for accuracy.

Education

High School Diploma -

Bishop Ward High School
Kansas City Kansas
01-2018

Skills

  • Relationship building
  • Branch operations
  • Customer service
  • Customer satisfaction
  • Positive attitude
  • Cash handling
  • Teamwork and collaboration
  • Attention to detail

Languages

Spanish
Native or Bilingual

Timeline

Personal Banker

UMB Bank
03.2024 - Current

Picker Packer

Dillards Distribution Center
05.2022 - 07.2023

Float Teller

Security Bank of Kansas City
02.2021 - 07.2021

Apprentice

Chipotle
10.2016 - 02.2024

High School Diploma -

Bishop Ward High School

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