Maria Lourdes Marroquin
Rio Grande City,TX
Summary
Dynamic leader with a proven track record at Spectrum, adept in customer service and financial management. Elevated sales by 10% within 6 months at HEB Grocery Store through strategic planning and effective team coaching. Excelled in generating new leads and enhancing customer satisfaction, leveraging strong communication skills and sales forecasting expertise.
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
15
15
years of professional experience
Work History
Sales Representative
Spectrum
McAllen, Texas
07.2024 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Analyzed customer feedback to improve products and services.
- Provided technical support for customers using the company's products or services.
- Identified opportunities for cross-selling additional products and services.
- Utilized CRM software tools to track progress of each sale cycle stage.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Recommended changes in products and services based on customer feedback.
Department Sales Floor Supervisor
Dillards Department Store
McAllen, Texas
01.2022 - 06.2024
- Ensured customer satisfaction by providing excellent service and resolving customer complaints.
- Supervised team of sales associates, delegating tasks, providing guidance and feedback, and evaluating performance.
- Conducted weekly meetings to discuss sales strategies, customer service standards, and store policies.
Department Manager
HEB Grocery Store
Mission, Texas
08.2009 - 12.2021
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Coordinated inventory levels to ensure sufficient stock for production needs.
- Entered information into system to update status reports.
- Assisted teams with data gathering and analysis to support operational decisions.
- Coordinated production schedules to ensure timely delivery of projects.
- Supervised production staff, providing guidance and feedback.
- Delegated tasks to multiple employees while maintaining efficient workplace.
Education
Associate of Science - Management Information Systems
Houston Community College
Houston, TX08-1988
High School Diploma -
Nimitz High School
Houston, TX05-1986
Skills
- Customer service
- Communication skills
- Merchandising
- Hiring and Training
- Financial management
- Sales Forecasting
Timeline
Sales Representative
Spectrum
07.2024 - Current
Department Sales Floor Supervisor
Dillards Department Store
01.2022 - 06.2024
Department Manager
HEB Grocery Store
08.2009 - 12.2021
Associate of Science - Management Information Systems
Houston Community College
High School Diploma -
Nimitz High School