Maria Lucinda Perrier
Irwindale,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Motivated to perform at peak levels and meet company goals. Quickly learn and master new technology. Equally successful in both team and self-directed settings. Responsible, punctual and productive professional when working with little to no supervision.
Overview
23
23
years of professional experience
Work History
Circulation Operations Clerk
Southern California Newspaper Group
05.2000 - Current
- Manage call flow and respond to technical support needs of customers
- Resolved customer issues in a clear, courteous and straightforward manner
- Demonstrated professionalism and courtesy with customers at all times
- Followed up with clients to ensure optimal customer satisfaction
- Conduct software and hardware tests to evaluate the ease of use
- May make recommendations to management regarding hardware/software purchase decisions
- Extensive Lab testing of new developmental – software and hardware
- Activated accounts for clients interested in new services
- Generate multiple reports daily for review by executives. Example (Call stats, complaint reports)
- Provide online support for eleven publications (San Gabriel Valley Tribune, Pasadena Star News, Whittier Daily News, Los Angeles Daily News, Long Beach Press Telegram, Inland Valley Daily Bulletin, San Bernardino Sun, Redlands Daily Facts, Torrance Daily Breeze, Orange County Register, Press-Enterprise)
- Fulfill customer incentives and reconcile inventory file on a monthly basis
- Was part of the conversion team for new cloud based software
- Provide support for new software for in house representatives
- Maintain the Reader Rewards program for all eleven publications (create promotion sites, promotion emails)
- Review daily mail for correspondence, or payments
- Process payments received by mail.
- Deposit vendor payments using Digital Check into corporate bank account
Education
Data Management Technology
Coursera
09.2021
C - Computer Science
Angelo State University
San Angelo, TX1998
Associates of Arts - undefined
SouthPlains College
Levelland, TX1996
Skills
- Customer service expert
- Windows 10 Pro
- Skilled in Microsoft 365 (Outlook, Excel, Word)
- Skilled in Google Docs
- Analytical and critical thinker
- Type 70 wmp
- Digital Check for bank deposits
Timeline
Circulation Operations Clerk
Southern California Newspaper Group
05.2000 - Current
Data Management Technology
Coursera
C - Computer Science
Angelo State University
Associates of Arts - undefined
SouthPlains College
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