Kellen Mayes
Katy
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Operations Manager
PGA Tour Superstore
Katy, US, United States
06.2025 - Current
- Trained and mentored staff on operational best practices and company standards.
- Facilitated regular meetings with department heads to align goals and address operational challenges.
- Coordinated logistics and resource planning for product release dates and operational initiatives.
- Participated in inventory audits to ensure accuracy and compliance with company standards, reducing discrepancies.
- Developed and maintained strong product knowledge to effectively assist customers in making informed purchasing decisions.
- Assisted in inventory management and product merchandising to optimize store presentation and accessibility.
- Maintained cleanliness and organization of sales floor and backroom, contributing to a safe and efficient work environment.
- Participated in team meetings to discuss sales strategies, share best practices, and improve overall team performance.
- Worked collaboratively with management to develop and implement sales initiatives that aligned with company objectives.
Back-End Department Head
PGA Tour Superstore
Katy, TX
05.2024 - 06.2025
- Develop and implement strategic plans to drive sales growth and improve customer satisfaction.
- Mentor staff to foster professional development and ensure best practices in service delivery.
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
- Optimized warehouse layout to improve overall workflow efficiency and productivity.
- Delegated and assigned tasks to back-end team.
- Optimized back-end processes for increased efficiency and reduced downtime.
- Completed departmental paperwork and kept accurate records.
Logistics Team Lead
PGA Tour Superstore
Katy, TX
02.2023 - 05.2024
- Led logistics operations, ensuring efficient inventory management and timely order fulfillment.
- Mentored team members on best practices for warehouse safety and operational efficiency.
- Mentored junior team members in best practices related to logistical planning, execution, and reporting – ultimately contributing to their professional growth within the company.
- Optimized warehouse layout to improve overall workflow efficiency and productivity.
- Reduced order processing time with the introduction of a new picking and packing system.
Customer Service Associate
PGA Tour Superstore
Katy, TX
07.2022 - 02.2023
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
- Trained new associates in customer service protocols, elevating overall team's performance.
- Handled escalated customer complaints with professionalism, resulting in positive resolutions and feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Implemented process improvements that streamlined checkout procedures, reducing wait times for customers.
Solar Energy Salesman
RES Solar
Houston, US, United States
08.2021 - 02.2022
- Delivered engaging presentations and product demonstrations to educate clients on the benefits of solar energy systems.
- Developed and maintained strong relationships with prospective clients to drive sales of solar energy systems.
- Conducted comprehensive needs assessments to tailor solar solutions that meet client requirements and budgets.
- Presented detailed proposals and cost-benefit analyses to clients, highlighting energy savings and environmental impact.
- Educated clients on various financing options, including tax incentives and rebates, to facilitate decision-making.
- Trained new sales team members on best practices for customer engagement and product knowledge.
- Conducted follow-up visits and calls to ensure customer satisfaction and uncover additional sales opportunities.
- Maintained up-to-date knowledge of solar energy technologies and industry regulations to ensure compliance and relevance.
Sales Associate
Golf Galaxy
Houston, US, United States
08.2016 - 08.2021
- Resolved customer complaints and returned merchandise efficiently, enhancing customer retention efforts.
- Maintained knowledge of product features and benefits to effectively communicate with customers.
- Handled customer inquiries and resolved issues promptly, enhancing overall shopping experience.
- Utilized point-of-sale systems to process transactions efficiently, ensuring accuracy and timely service.
- Provided exceptional customer service, resolving complaints and fostering customer loyalty.
- Ensured compliance with company policies and procedures during all sales transactions.
- Maintained a clean and organized sales floor to enhance the shopping experience for customers.
- Participated in team meetings to strategize on improving sales processes and customer satisfaction.
- Achieved sales targets consistently by utilizing effective communication skills and customer engagement strategies.
Education
High School Diploma -
Cinco Ranch High School
Katy, United States05-2016
Skills
- Training and Mentorship Expert
- Product Knowledge Expert
- Operational Best Practices Expert
- Time Management Expert
- Problem Solving Expert
- Organizational Skills Expert
- Inventory Management Expert
- Communication Skills Expert
- Customer Service Expert
Accomplishments
- Multi-time recipient of "Employee of the month" awards.
- Presented the "Lead by Example" award for demonstrating an entrepreneurial spirit that supported company culture and vision.
- Part of Store Leadership Team for the "2023 Store of the Year". Highest percent-increase vs. sales plan out of 65 stores that year.
Timeline
Operations Manager
PGA Tour Superstore
06.2025 - Current
Back-End Department Head
PGA Tour Superstore
05.2024 - 06.2025
Logistics Team Lead
PGA Tour Superstore
02.2023 - 05.2024
Customer Service Associate
PGA Tour Superstore
07.2022 - 02.2023
Solar Energy Salesman
RES Solar
08.2021 - 02.2022
Sales Associate
Golf Galaxy
08.2016 - 08.2021
High School Diploma -
Cinco Ranch High School