Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MariaLuisa Capuano

Cranston

Summary

I am a dynamic Senior Account Manager with a proven track record of success at Upserve by Lightspeed, achieving over 100% retention in FY 2024. I have an extensive background in escalation management and customer communication in the incredibly fast-paced technology and restaurant industries. I have consistently used tools such as Salesforce and SalesLoft to enhance client relationships and drive sales through engagement. I am adept at negotiating solutions that align with customer expectations, and I am comfortable and confident when working in a team setting.

Overview

7
7
years of professional experience

Work History

Senior Account Manager

Upserve by Lightspeed
Providence
04.2019 - Current
  • Directed management of over 300 individual accounts in mid-market and enterprise sectors throughout United States, prioritizing retention.
  • Partnered with leadership to improve customer communication through enhanced email templates and new materials.
  • Assessed market conditions to pinpoint customer needs and product deficiencies for solution recommendations.
  • Facilitated negotiations during escalations, securing resolutions that aligned with customer expectations.
  • Maintained over 100% of target retention in FY 2024

Bartender

L'Osteria Ristorante
Cranston
02.2019 - 03.2020
  • Cultivated positive patron experiences through detailed communication and attentiveness.
  • Consistently managed multiple projects of varying sizes simultaneously.
  • Maintained a clean work environment to ensure quality assurance and food safety compliance.

Account Manager

Masello Salon Services
Cranston
09.2018 - 01.2019
  • Managed 150 salon accounts across New England, emphasizing education and product sales.
  • Cultivated extensive industry knowledge to effectively position products and educational offerings.
  • Anticipated client needs according to salon type, location, and volume while providing product release information.

Education

Bachelor of Arts - Communications C. Film Studies, Italian Language

Fordham University
The Bronx
01.2014

Skills

  • Salesforce Classic and Lightning
  • SalesLoft
  • ChurnZero
  • Google Workspace and Microsoft Office
  • Escalation management
  • Account retention strategies
  • Negotiation techniques
  • Customer communication
  • Client education
  • Effective communication
  • Sales strategies
  • Team collaboration

Languages

  • English
  • Italian

Timeline

Senior Account Manager

Upserve by Lightspeed
04.2019 - Current

Bartender

L'Osteria Ristorante
02.2019 - 03.2020

Account Manager

Masello Salon Services
09.2018 - 01.2019

Bachelor of Arts - Communications C. Film Studies, Italian Language

Fordham University

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MariaLuisa Capuano