Maria Luisa Martinez
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/assistant
Cook County Health OMFS
03.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently.
- Responded to customer requests for appointments and service.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- high volume of verification and eligibility
- Processing claims
Front Desk Receptionist/ Assistant
Uic College of Dentistry
02.2013 - 02.2022
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Completed data claims
Front Desk Receptionist
Precision Dental
04.2010 - 01.2013
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Education
GED -
St Augustine
Chicago, IL03.2008
Skills
- Customer Service
- Bilingual
- Proficient with PC applications / Microsoft
- Claims and Data specializing
- Sensitive information handling
- handling high volume calls
- 60-90 WPM
Certification
CPR
Timeline
Front Desk Receptionist/assistant
Cook County Health OMFS
03.2022 - Current
Front Desk Receptionist/ Assistant
Uic College of Dentistry
02.2013 - 02.2022
Front Desk Receptionist
Precision Dental
04.2010 - 01.2013
CPR
GED -
St Augustine