Maria Luisa Vargas
LA's BEST After School Enrichment Program
Los Angeles,CA
1
Language
33
years of professional experience
Adaptable customer service agent known for delivering exceptional assistance and addressing passenger needs efficiently. Focused on implementing process improvements to enhance operational flow and ensure timely, smooth experiences for travelers.
Work History
Legal Assistant
22 Years 5 Months- Conducted legal research to support attorneys in case preparation and strategy development.
- Managed case files and documentation, ensuring accuracy and compliance with legal standards.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Coordinated communication between clients, attorneys, and external parties to facilitate case progress.
Area Program Supervisor
32 Years 11 Months- Managed budgeting and resource allocation for multiple sites to ensure operational efficiency.
- Directed staff training programs to improve service delivery and engagement strategies.
- Collaborated with educators and community partners to implement curriculum aligned with student needs.
- Led program development initiatives to enhance after-school enrichment offerings.
- Mentored junior staff, providing guidance on best practices in program management and execution.
- Fostered relationships with stakeholders to promote community involvement and support for programs.
- Evaluated program effectiveness using data-driven metrics, leading to continuous improvement initiatives.
Customer Service Agent
8 Years 1 Month- Delivered exceptional customer service to passengers, addressing inquiries and resolving issues efficiently.
- Coordinated flight check-ins and boarding processes, ensuring timely departures and smooth operations.
- Assisted in managing baggage claims, providing support during lost luggage situations for affected travelers.
- Implemented process improvements to streamline passenger flow during peak travel times, enhancing efficiency.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
Education
Associate of Arts - Liberal Studies
Skills
Client communication
Multitasking abilities
Fast learner
Scheduling/Planning
Microsoft office
Legal research
Passenger assistance
Adaptable work approach
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Agent
Envoy
12.2017 - 01.2026Read More
Legal Assistant
Law Offices of Thomas Tarigo
03.2004 - CurrentRead More
Area Program Supervisor
LA's BEST After School Enrichment Program
09.1993 - CurrentRead More
West Los Angeles College
Associate of Arts from Liberal Studies
Read More