Mariam Ahmed
Columbus,OH
Summary
Adept at transforming data into actionable insights at Epiq and ensuring safety as a Security Officer at Allied Universal, I excel in report writing and crisis intervention. With a proven track record in customer service and a strong ability to build relationships, my approach has consistently enhanced operational efficiency and client satisfaction. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
11
11
years of professional experience
Work History
Security Officer
Allied Universal Security Services
02.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Data Analyst
Epiq
09.2022 - 02.2023
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
DSP
Columbus Center for Human Services
12.2019 - 09.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
Appointment Setter
KTD Distributing
08.2017 - 10.2019
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
Customer Service Representative
ContactUS Communications
02.2017 - 06.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server
The Forum at Knightsbridge
01.2014 - 09.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate of Applied Science - Human And Social Services
Bryant And Stratton College
Buffalo, NY03.2025
High School Diploma -
Columbus North International School
Columbus, OH05.2016
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- Detail Oriented
- Relationship building and management
- FLUENT IN English and somali
- Crisis intervention training
- Customer Service
- Honest and Dependable
- Reliable and Responsible
- CPR Certified
- First Aid Training
Timeline
Security Officer
Allied Universal Security Services
02.2023 - Current
Data Analyst
Epiq
09.2022 - 02.2023
DSP
Columbus Center for Human Services
12.2019 - 09.2022
Appointment Setter
KTD Distributing
08.2017 - 10.2019
Customer Service Representative
ContactUS Communications
02.2017 - 06.2017
Server
The Forum at Knightsbridge
01.2014 - 09.2015
Associate of Applied Science - Human And Social Services
Bryant And Stratton College
High School Diploma -
Columbus North International School
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