Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mariam Nurien

Los Angeles,CA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

1
1
year of professional experience

Work History

Customer Service Associate

DIRECTV
Riverside, CA
02.2024 - 07.2024
  • Greeted customers and identified their needs.
  • Answered phone calls from customers promptly and courteously.
  • Demonstrated active listening skills when responding to customer questions and complaints.

Sales Associate

Walmart
Stone Mountain, GA
03.2023 - 01.2024
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Processed transactions using a point-of-sale system.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Attended weekly team meetings to review performance goals and objectives.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.

Education

BBA - Human Resources Management

Lakeside University College
Accra Ghana
05-2022

High School Diploma -

West Africa Secondary School
Accra Ghana
04-2015

Skills

  • Regulatory Compliance
  • Product Merchandising
  • Negotiation
  • Customer Service
  • Customer Relationship Management (CRM)
  • Stock replenishment
  • Point of sale systems
  • Team Collaboration

Timeline

Customer Service Associate

DIRECTV
02.2024 - 07.2024

Sales Associate

Walmart
03.2023 - 01.2024

BBA - Human Resources Management

Lakeside University College

High School Diploma -

West Africa Secondary School
Mariam Nurien