MARIAM OUATTARA
Oakland,CA
Summary
Experienced with managing office communications, schedules, and records. Utilizes strong organizational and multitasking skills to ensure smooth office operations. Track record of effective communication and problem-solving in dynamic environments.
Overview
10
10
years of professional experience
Work History
Secretary / Receptionist
Mission Évangélique Du Saint Esprit En Action (MIESA)
Côte D’Ivoire
02.2015 - 04.2019
- Managed front desk operations and office communication
- Maintained organized records and supported administrative tasks
- Coordinated scheduling and logistics for meetings and events, enhancing organizational efficiency.
- Assisted in preparing reports and presentations, contributing to informed decision-making.
Sales Associate / Customer Service Representative
Vivo Energy / Shell Service Station
Côte D’Ivoire
06.2013 - 11.2014
- Processed payments and handled customer transactions
- Assisted customers in selecting products and provided knowledgeable recommendations.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Renewable Energy Assistant
Ledac Holding SARL
Côte D’Ivoire
08.2012 - 03.2013
- Coordinated internal communications to enhance team collaboration and project efficiency.
- Assisted clients with solar energy product information.
- Supported administrative tasks, reducing response times for clients' inquiries
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Community Outreach Facilitator
International Cocoa Initiative (ICI)
Côte D’Ivoire
04.2009 - 05.2011
- Developed outreach strategies to promote sustainable cocoa farming practices among local communities.
- Participated in community outreach and awareness initiatives.
- Supported educational programs and engagement activities in cocoa-growing communities.
- Conducted surveys and focus groups to gather feedback from farmers on training needs and program improvements.
Education
Associate of Science - Business Administration
Berkeley City College
Berkeley, CA05-2026
Skills
- Basic Spreadsheet Analysis (Excel, Google Sheets)
- Communication, Customer Service
- Organization, Planning, Office Administration
- Time Management, Multitasking
- Verbal and written communication
- Accounts receivable and payable
- Expense tracking
Languages
French
Native or Bilingual
Interests
- Interested in certificate programs in data analytics at UC Berkeley Extension
- Passionate about entrepreneurship and consulting
- I like working with my hands and fixing things
- Knitting and Crocheting
- Participating in local clean-up initiatives
Accomplishments
- Certificate in Renewable Energy Consulting-Solar Photovoltaic, Ledac Holding, Côte d’Ivoire
2012-2013
- Awarded "Employee of the Month" for delivering outstanding administrative support.
Timeline
Secretary / Receptionist
Mission Évangélique Du Saint Esprit En Action (MIESA)
02.2015 - 04.2019
Sales Associate / Customer Service Representative
Vivo Energy / Shell Service Station
06.2013 - 11.2014
Renewable Energy Assistant
Ledac Holding SARL
08.2012 - 03.2013
Community Outreach Facilitator
International Cocoa Initiative (ICI)
04.2009 - 05.2011
Associate of Science - Business Administration
Berkeley City College