Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mariam Sih

Jersey City

Summary

Dynamic leader with a proven track record at Potbelly's Sandwich Shop, adept in operations management and team building. Excelled in fostering growth, enhancing sales by implementing strategic operational strategies, and developing a high-performing team. Skilled in problem resolution and leadership, consistently exceeding revenue targets while ensuring customer satisfaction and employee development.

Overview

20
20
years of professional experience
1
1
Certification

Work History

General Manager

Potbelly's Sandwich Shop
11.2019 - Current
  • Oversaw budget implementations, employee evaluations, training sessions, scheduling, contract discussions.
  • Supervised and developed a high-performing professional team in an encouraging environment.
  • Formulated and applied methods to enhance sales growth.
  • Fostered enduring connections with clients, vendors, and partners.
  • Overseeing financial performance to ensure stability and growth.
  • Supervised budget planning, projections, and fiscal reporting processes to maintain accurate alignment with business targets.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Elevated operational performance by mentoring personnel on management principles.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.

General Manager

Starbuck Coffee
02.2005 - 08.2018

Managed business operations effectively.

Scheduling , hiring ,training, and marketing

Inventory management

Customer service performance

Profit and loss analysis

Development Management

Education

Associate Of Arts - Language Interpretation And Translation

Paris 8
Paris France
09.1998

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player

Certification

Food handler certification

Languages

French
Native or Bilingual
Arabic
Professional Working
Wolof
Native or Bilingual

Timeline

General Manager

Potbelly's Sandwich Shop
11.2019 - Current

General Manager

Starbuck Coffee
02.2005 - 08.2018

Food handler certification

Associate Of Arts - Language Interpretation And Translation

Paris 8
Mariam Sih