MARIAM ZATIKYAN
Los Angeles,CA
Summary
A highly organized and detail-oriented professional seeking a responsible career opportunity to utilize skills and training, while contributing to the company’s success. Recognized for strong work ethic and adaptability with a history of elevating customer experiences and improving operations for nonprofit organizations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
PROPERTY MANAGEMENT ANALYST
Menorah Housing Foundation
Los Angeles, CA
11.2021 - Current
- Perform administrative, financial, statistical, and other management analyses through Yardi Voyager software and Microsoft Excel
- Gather necessary data for Housing & Urban Development (HUD) required reports
- Conduct analyses of 18 properties' utility allowances
- Develop and maintain asset management records for 18 properties as project leader
- Train team members in proper internal procedures, organizational roles, and responsibilities pertaining to asset management
- Track and maintain property preventative maintenance needs and coordinate scheduling with vendors
- Provide direct support to accounting department with invoice tracking and payables
- Manage calendars and coordinate physical inspections of 18 properties monthly
- Manage property renovation logs to allocate funds toward future renovation projects
- Perform property wide maintenance cost analyses
- Evaluate current processes to develop improvement plans
RESIDENT SERVICE COORDINATOR
Menorah Housing Foundation
Los Angeles, CA
07.2017 - 11.2021
- Assisted over 250 low-income older adults in several HUD-owned residences to maintain independence and safety
- Coordinated with building manager regarding lease recertification preparation
- Participated in regular health and educational events
- Collaborated with clients regarding case management and referrals
- Developed and maintained comprehensive list of available community resources (employment, education, social service agencies, etc.) for residents
- Managed crises and emergency situations as well as resolved disputes between residents, families, management, and service providers
- Fostered and maintained strong relationships with community agencies
- Provided supportive services for all residents by monitoring needs and completing individual assessments
LIFE ENRICHMENT SPECIALIST
Kingsley Manor Retirement Community
Los Angeles, CA
01.2015 - 03.2017
- Supervised team of four Activities Assistants
- Planned and executed employee training workshops for Front Porch Community's employee Leadership Engagement program
- Managed department budget to purchase supplies and book entertainment for events
- Managed weekly department meetings
- Directed Memory Care with Alzheimer's/dementia activity program
- Factored-in abilities, needs and interests of participants in development of events and programs
- Increased activity participation by 15%
- Worked flexible hours, night, weekend, and holiday shifts
ACTIVITIES ASSISTANT
Kingsley Manor Retirement Community
Los Angeles, CA
09.2013 - 01.2015
- Promoted exceptional quality of life for residents in Assisted Living and Memory Care by innovating, organizing and conducting entertaining and stimulating activities
- Enhanced activities to suit diverse interests which increased participation
- Managed social media pages and newsletter production
- Produced monthly activities and events calendars for 50 Assisted Living and Memory Care residents
LEGAL ASSISTANT/RECEPTIONIST
Shaghzo & Shaghzo Law Firm
Glendale, CA.
01.2013 - 08.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients and updated client records
- Answered central telephone system and directed calls accordingly
- Managed multiple tasks and met time-sensitive deadlines
- Scheduled and confirmed appointments and meetings for senior management team
- Sorted mail and responded to email inquiries
Education
Bachelor of Arts - Sociology
California State University
2013
Skills
- Bilingual-Armenian
- Problem-Solving
- Organizational Efficiency
- Data Research and Analysis
- Teamwork and Collaboration
- Adaptability and Dependability
- Project Management
- Customer Service
- Yardi Software
- AASC Online Software
- Microsoft Office
Certification
Notary Public
Social Services Designee
Timeline
PROPERTY MANAGEMENT ANALYST
Menorah Housing Foundation
11.2021 - Current
RESIDENT SERVICE COORDINATOR
Menorah Housing Foundation
07.2017 - 11.2021
LIFE ENRICHMENT SPECIALIST
Kingsley Manor Retirement Community
01.2015 - 03.2017
ACTIVITIES ASSISTANT
Kingsley Manor Retirement Community
09.2013 - 01.2015
LEGAL ASSISTANT/RECEPTIONIST
Shaghzo & Shaghzo Law Firm
01.2013 - 08.2013
Bachelor of Arts - Sociology
California State University