Mariama Bah

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Improved patient satisfaction by efficiently processing prescriptions and managing inventory promptly.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Trained new employees and delegated daily tasks and responsibilities.

•Completed cash and credit card transactions accurately using POS software.

Resolved customer complaints and issues and offered thoughtful solutions to maintain customer

satisfaction.

Managed shift operations, supplied resources, and monitored team performance.•