Mariama Diallo
Union City,GA
Summary
Experienced with handling patient interactions and resolving concerns in healthcare setting. Utilizes effective communication and problem-solving to enhance patient satisfaction. Knowledge of medical terminology and healthcare protocols ensures seamless service delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service
Spirit
Atlanta, GA
06.2023 - 07.2025
- Processed customer orders and returns efficiently, ensuring smooth transaction experiences.
- Engaged with customers to resolve issues promptly and enhance satisfaction levels.
- Maintained product knowledge to assist customers effectively with their inquiries.
- Identified recurring issues, contributing ideas that led to quicker resolutions for customers.
- Enhanced the customer experience by suggesting process improvements based on feedback.
- Documented customer feedback and suggestions for continuous improvement in service quality.
Cashier
Delta Sky Club
Atlanta, GA
04.2021 - 08.2022
- Maintained a clean and organized checkout area to enhance customer experiences.
- Handled customer inquiries efficiently, providing prompt and friendly service at all times.
- Scanned items swiftly while providing exceptional service to every customer in line.
- Balanced cash register at the end of shifts, ensuring accuracy in transactions.
- Built relationships with customers to encourage repeat business.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
GA Center for Ent & Plastic Surgery
Dr. Aaron Flecther
Stockbridge, GA
08.2025 - 12.2025
- Processed patient intake forms accurately to support efficient appointment scheduling.
- Maintained cleanliness and organization in treatment areas to promote a welcoming environment.
- Utilized electronic health record systems to document patient interactions and updates.
- Communicated with patients about treatment plans, answering questions clearly and empathetically.
- Educated patients on post-treatment care instructions, ensuring clarity for recovery processes.
- Prepared examination rooms promptly before patient visits to streamline appointment flow.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
High school diploma or GED -
Cosess
Guinea08-2013
CMAA -
Interactive College of Technology
Morrow, GA08-2026
Skills
- Medical insurance coverage verification
- Phone etiquette
- Microsoft Office
- Managing patient records
- Electronic health records (EHR)
- Vital signs
- Medical office experience
- Communication skills
- customer service
- Appointment scheduling
- HIPAA compliance
- Patient education
Certification
- CPR Certification August 2025 to August 2027
- Certified Medical Assistant August 2025 to August 2027
Additional Information
Authorized to work in the US for any employer
Timeline
GA Center for Ent & Plastic Surgery
Dr. Aaron Flecther
08.2025 - 12.2025
Customer Service
Spirit
06.2023 - 07.2025
Cashier
Delta Sky Club
04.2021 - 08.2022
High school diploma or GED -
Cosess
CMAA -
Interactive College of Technology