Mariama Lindo
Summary
Experienced healthcare professional skilled in providing exceptional patient care, administrative support and efficient task management. Proficient in insurance verification, medical terminology and using EPIC EMR systems. Adept at multitasking and problem-solving in fast-paced environments. Eager to apply comprehensive knowledge and skills in a dynamic healthcare setting. Seeking to bring my passion, dedication and willingness to learn.
Overview
19
19
years of professional experience
Work History
Home Health Caregiver
VNA of Florida
Port Saint Lucie, FL
04.2023 - Current
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Assisted clients with bathing, dressing and incontinence care with limited physical abilities to support basic needs.
- Provided companionship services and light housework.
- Prepared meals according to prescribed dietary needs
Team Care Coordinator / Patient Care Technician
Cleveland Clinic
Port Saint Lucie, FL
04.2021 - 05.2024
- Conducted patient assessments, supported healthcare team with direct care, and prepared patients for examinations
- Assisted in providing temporary splints, EKGs, and routine diagnostic test as directed by physician or RN
- Facilitated patient admissions and discharges in an efficient and timely manner
- Verified insurance eligibility for various medical procedure
- Maintained HIPPA-compliant patient records
- Resolved the patient's billing question and addressed it in a timely manner
- Conducted initial assessments and evaluations of patient's needs.
- Coordinated with other health professionals to develop individualized plans of care for patients.
Unit Coordinator /Patient Registration Representative
Sutter Health
San Francisco, CA
11.2005 - 03.2021
- Maintained knowledge of ICD-10, CPT, HCPCS, and other relevant coding systems
- Prepared new patient files by entering demographic information into a computer system, ensuring accuracy and completeness
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies
- Managed incoming calls while providing information or transferring callers to appropriate personnel
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Obtained informed consent and payment documentation from patients and filed in system.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Verified insurance coverage for services provided by the facility.
- Answered phones promptly in a professional manner.
Education
Bachelor of Science - Criminal Justice
DeVry University
Newark, CA01-2011
Skills
- Patient Advocacy
- Healthcare Compliance
- Confidentiality & HIPAA
- Team Coordination
- Time Management
- Communication
- Interpersonal Skills
- Problem Solving
- Project Management
- Detail Oriented
- Adaptable
- Personal hygiene assistance
- Compassionate care
- Respite care
- Meal preparation
- Client documentation
- Task prioritization
- Multitasking capacity
- Complex Problem-solving
- Insurance company billing
- Data entry
- Registration and admissions
- Quality assurance
- EMR
- Health insurance knowledge
- Electronic health records
- Phone and email etiquette
- Customer service
- Resolving issues
- 30 WPM
- Inbound phone call management
References
References available upon request.
Timeline
Home Health Caregiver
VNA of Florida
04.2023 - Current
Team Care Coordinator / Patient Care Technician
Cleveland Clinic
04.2021 - 05.2024
Unit Coordinator /Patient Registration Representative
Sutter Health
11.2005 - 03.2021
Bachelor of Science - Criminal Justice
DeVry University
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