Maria Magdalena Romero Torres
Queens,NY
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Resourceful Customer Service
Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operation in customer service environments. Noted for listening skills, empathy, and patience, which are critical to effectively addressing customer needs and building positive relationships.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Hitshop
Newark, New Jersey
02.2023 - 10.2024
- Provided exceptional customer service by efficiently addressing inquiries, resolving shipping issues, and handling customer complaints. Successfully built strong customer relationships through direct interaction.
- Provided technical support to customers via phone, email, and remote access.
- Troubleshooted and resolved technical issues.
Building Cleaner
R.c.k Construction llc
Brooklyn, New York
01.2022 - 01.2023
- Responsible for general cleaning of all floors, yards, and rooftops.
- Duties included sweeping, mopping, vacuuming, and organizing the cleaning supply area.
- I worked with a great variety of tools and equipment.
Food Packer
CookUnity
Brooklyn, New York
07.2021 - 12.2021
- Classifying, packaging, and preparing food items.
- I consistently met production targets and maintained high quality standards by accurately weighing, labeling, and sorting products.
Packing Specialist
Best Sellers Wholesale
Brooklyn, New York
09.2020 - 06.2021
- Manage inventory using Warehouse Management Systems.
- Conducted cycle counts and inventory audits to ensure data accuracy.
- Labeled and classified products for easy location and dispatch.
- Optimized storage and retrieval processes
- Received, stored, and shipped merchandise.
- Prepared orders according to purchase orders and shipping instructions.
Psychologist
Ministry of social inclusion of Ecuador
Ecuador
06.2016 - 06.2020
- I have experience working as a clinical psychologist in a government institution in my country, where I provided individual and group therapy to the elderly, children, and adolescents. Additionally, my professional training included a placement in a rehabilitation clinic, where I worked with individuals struggling with substance abuse.
- I provided couples therapy to individuals experiencing relationship difficulties. My work involved helping couples identify and address underlying issues, improve communication, and develop healthier patterns of interaction.
Education
University - Clinical Psychology
Catholic University of Cuenca
Ecuador04-2016
Skills
- Customer consulting
- Coordination
- Problem resolution
- Tactful and diplomatic
- Conflict mediation
- Complaint resolution
- Strategic sales
- Tracking complaint
Timeline
Customer Service Representative
Hitshop
02.2023 - 10.2024
Building Cleaner
R.c.k Construction llc
01.2022 - 01.2023
Food Packer
CookUnity
07.2021 - 12.2021
Packing Specialist
Best Sellers Wholesale
09.2020 - 06.2021
Psychologist
Ministry of social inclusion of Ecuador
06.2016 - 06.2020
University - Clinical Psychology
Catholic University of Cuenca