MARIAMA KESSO DIALLO

• Coordinate with social workers and legal aids to enroll clients
• Assist supervisor with referrals, outreach, enrollment, and research.
• Responsible for weekly wellness check as well as monthly virtual visit.
• Manage caseload, in addition to performing intakes in new members
• Engage in case conference or staff meeting
• Provide summary case notes
• Proficient in case management system
• Perform administrative duties, in addition to assessing client’s eligibility through systems such as Home Health, Psyckes, MAPP, and Epaces
• Assist clients with applying supportive services such as SSI, health insurance, supportive housing, employment etc...
• Accompany clients to their appointment.
• Served as clients advocate.
• Communicated with healthcare providers to facilitate continuity of care.

• Manage on average 30+ calls per day and use software to monitor and evaluate processes on how transporters move patients
• Direct activity of transport function and transporters, ensuring timely completion of tasks.
• Maintain confidentiality of patient data and condition to safeguard health information.
• Monitor procedures related to availability and completion task and follows up on issues related to service and operations
• Ensure requests have been addressed in efficient, timely manner according to current departmental standards, priorities, and patient appointments
• Serve as liaison between patient transportation and other departments
• Respond to any issues and follow up by managing field units
• Coordinate with managers, nurses, and technicians to deliver secure and efficient services for patients
• Perform daily schedules, in addition performing other duties

Fellow | New York, NY

• Meet monthly with mentor to receive academic and personal support from mentor
• Attend several academic and career counseling workshops for professional development

• Coordinated with 50+ clients with pending cases to assess their standing within program
• Managed and coordinated appointments and sent out reminders to clients for their upcoming appointments with nurses or social workers
• Assisted clients who need to switch their health insurance
• Reported and documented daily duties using EI Care software
• Completed research, compiled data, updated spreadsheets, and produced timely reports.
• Interacted with clients by phone, email, or in-person to provide information