Hi, I’m
MARIAM SALAH
Saddle Brook,New Jersey
Summary
- Self-motivated and highly reliable student positioned to contribute strongly to customer service operations demanding tact, enthusiasm, and an exemplary work ethic.
- Accomplished and certified Pharmacy Technician with over 4 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Overview
4
years of professional experience
1
Certification
Work History
ImprimisRx
Outpatient Pharmacy Technician
08.2023 - 06.2024
Job overview
- Mostly taking and receiving phone calls for the entire shift.
- Volume: 100 entries/calls per day
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Made average of 70-90 outbound and inbound calls per day.
- Contacted customers after process to drive ongoing customer satisfaction and resolve issues and complaints.
- Exceeded daily outbound call quotas while maintaining high levels of customer satisfaction and engagement.
- Enhanced company reputation by addressing customer concerns and resolving issues promptly.
- Coordinated seamless transitions of care for discharged hospital patients receiving outpatient prescriptions from our pharmacy.
- Established positive relationships with patients by remembering their names and preferences, fostering loyalty to the pharmacy.
RainCross Pharmacy
Pharmacy Technician Per Diem
06.2023 - 08.2023
Job overview
- Count, measure, and compound prescriptions, applying labels and verifying accuracy with the Pharmacist prior to dispensing
- Verify patient insurance information and process claims; investigate and quickly resolve patient billing and insurance concerns
- Quickly and professionally greeted customers at the counter and answered a high volume of phone calls from customers and physicians
- Completed and updated patient profiles with correct billing, insurance, and prescription information
- Contacted physician offices via phone and fax to obtain prescription refill authorizations
CVS
Pharmacy Technician
12.2021 - 03.2022
Job overview
- Count, measure, and compound prescriptions, applying labels and verifying accuracy with the Pharmacist prior to dispensing.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Verify patient insurance information and process claims; investigate and quickly resolve patient billing and insurance concerns.
- Quickly and professionally greeted customers at the counter and answered a high volume of phone calls from customers and physicians.
- Completed and updated patient profiles with correct billing, insurance, and prescription information. Contacted physician offices via phone and fax to obtain prescription refill authorizations
Walgreens
Pharmacy Technician
02.2021 - 09.2021
Job overview
- Opened and closed the store, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day
- Also, ensure that excellent customer service is delivered to all customers
- Resolve customers' issues and answers their questions to ensure a positive customer experience
Walgreens
Shift Leader
03.2020 - 02.2021
Job overview
- Customer Service Rep./ Designated Hitter
- Listened to customers' concerns and handled complaints and returns
- Worked with a sales team to create better methods to address customer complaints
- Helped the store organize and check out customers
- Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions
- Customer Experience
- + Engages customers and patients by greeting them and offering assistance with products and services
Education
Bergen Community CollegeParamus, NJ
Master of Science from Biochemistry
05-2025
University Overview
- I am studying biology, medicine, & chemistry.
- Also, learning the drug application & creation process.
- Future PharmD.
Al-Ghazaly jr/sr High SchoolWayne, NJ
High School Diploma
06.2021
University Overview
- Went there from grades 6-12.
- GPA: 3.7
Skills
- Computer Skills
- Pharmacology knowledge
- Insurance Billing
- Organized
- Patient Counseling
- Problem Solving/ Team Player
- Customer Service/ Management Skills
- Prior Authorization
References
- Raymond Park
Walgreens Pharmacist, (201) 797-5839
- Deep Patel
RainCross Pharmacist (862) 901-8289
Certification
- Licensed Pharmacy Technician - State Boards of Pharmacy.
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Outpatient Pharmacy Technician
ImprimisRx
08.2023 - 06.2024
Pharmacy Technician Per Diem
RainCross Pharmacy
06.2023 - 08.2023
Pharmacy Technician
CVS
12.2021 - 03.2022
Pharmacy Technician
Walgreens
02.2021 - 09.2021
Shift Leader
Walgreens
03.2020 - 02.2021
Al-Ghazaly jr/sr High School
High School Diploma
Bergen Community College
Master of Science from Biochemistry
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