Marian Chomyszak
Union,KY
Summary
Dynamic customer service professional with extensive experience at Hilton Garden Inn and the IRS. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Recognized for attention to detail and time management, successfully reducing processing times and improving service efficiency. Committed to delivering exceptional hospitality and support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Hilton Garden Inn
08.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Collected room deposits, fees, and payments.
Tax Examining Technician
Internal Revenue Service, IRS
07.2024 - 03.2025
- Facilitated accurate reporting for taxpayers by reviewing financial documents and ensuring proper application of tax laws and regulations.
- Streamlined communication with taxpayers by promptly addressing inquiries and providing clear, concise information on tax-related matters.
- Reduced processing time for complex cases by conducting thorough research and analysis to identify underlying issues quickly.
- Assisted in reducing case backlog by prioritizing tasks and efficiently managing workload.
Airline Ticket Agent
Menzies Aviation
09.2022 - 03.2023
- Handled baggage check-in efficiently, reducing wait times for passengers at the airport counter.
- Verified passenger documentation to ensure compliance with international travel requirements.
- Supported colleagues in handling complex transactions or escalated customer concerns effectively.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Reviewed tickets, identification, and passports to verify traveler identity.
- Directed passengers to correct airport terminal locations.
- Checked baggage at gate and loaded onto ramp.
Customer Service Representative
Internal Revenue Service, IRS
11.2018 - 09.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Investigated and resolved customer inquiries and complaints quickly.
Front Desk Receptionist
Best Western Plus Hotel
06.2015 - 11.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
Education
High School Diploma -
Jose Abad Santos
Manila, Philippines05-1984
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Problem-solving skills
- Verbal and written communication
- Hospitality services
Certification
Travel and Tourism Certificate
Languages
English
Full Professional
Tagalog
Native or Bilingual
Timeline
Tax Examining Technician
Internal Revenue Service, IRS
07.2024 - 03.2025
Front Desk Receptionist
Hilton Garden Inn
08.2023 - Current
Airline Ticket Agent
Menzies Aviation
09.2022 - 03.2023
Customer Service Representative
Internal Revenue Service, IRS
11.2018 - 09.2022
Front Desk Receptionist
Best Western Plus Hotel
06.2015 - 11.2018
High School Diploma -
Jose Abad Santos
Similar Profiles
Peter E. JarvisPeter E. Jarvis
Executive Director of Housekeeping / Food and Beverage Coordinator / Assistant General Manager / Task Force Manager/ Welcome Desk Supervisor at TPI Hospitality/ First Hospitality/ Sherman Associates – Hilton Garden Inn Eagan/ Hilton Garden Inn Bloomington/ Canopy MinneapolisExecutive Director of Housekeeping / Food and Beverage Coordinator / Assistant General Manager / Task Force Manager/ Welcome Desk Supervisor at TPI Hospitality/ First Hospitality/ Sherman Associates – Hilton Garden Inn Eagan/ Hilton Garden Inn Bloomington/ Canopy Minneapolis
Moumita ChatterjeeMoumita Chatterjee
Complex Duty Manager at Hilton & Hilton Garden Inn Manyata Business ParkComplex Duty Manager at Hilton & Hilton Garden Inn Manyata Business Park
Patricia PullinPatricia Pullin
Front Desk Agent at Hilton Garden Inn/Hampton InnFront Desk Agent at Hilton Garden Inn/Hampton Inn
Poojith TDPoojith TD
Job Training at Hilton and Hilton Garden INNJob Training at Hilton and Hilton Garden INN
William LittletonWilliam Littleton
Development Engine Assembly Mechanic at General Electric AerospaceDevelopment Engine Assembly Mechanic at General Electric Aerospace