Maria N. De Las Heras Romera Provo

Work History

Associate Customer Service /Sales Support Generalist

Macy's

East Wenatchee, WA & Bel Air, MD, WA

12.2021 - 09.2024

Implemented best practices in sales support processes, continuously seeking opportunities for improvement based on feedback from both customers and colleagues alike.
Contributed to development of targeted marketing materials for various customer segments.
Optimized CRM system usage by maintaining accurate customer records and updating contact information regularly.
Maintained accurate records of customer resolutions and approved returns to coordinate necessary follow-through.
Resolved customer issues by collecting pertinent information, communicating available options and selecting acceptable resolution.
Increased client retention with exceptional after-sales service and regular follow-up calls.
Expedited order fulfillment by closely monitoring delivery schedules and addressing potential delays proactively.
Maintained up-to-date knowledge of company policies to effectively communicate with concerns about available resolutions.
Trained new employees on customer service, money handling and organizing strategies.
Developed, maintained and utilized diverse client base.
Contributed to event marketing, sales and brand promotion.
Stayed current on company offerings and industry trends.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Recorded accurate and efficient records in customer database.
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Presented professional image consistent with company's brand values.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Met existing customers to review current services and expand sales opportunities.
Maintained current knowledge of evolving changes in marketplace.
Achieved or exceeded company-defined sales quotas.
Developed and maintained strong working relationships with professionals within assigned territory.
Contributed to team objectives in fast-paced environment.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Informed customers of promotions to increase sales productivity and volume.
Negotiated prices, terms of sales and service agreements.
Selected correct products based on customer needs, product specifications and applicable regulations.
Set and achieved company defined sales goals.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Built relationships with customers and community to promote long term business growth.
Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
Coordinated responses and resources to handle special client requests.
Collaborated with sales and marketing teams to create and execute promotional campaigns.
Developed working knowledge of CRM to effectively track sales leads and activities.
Received and organized vendors samples for use by sales team.
Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
Managed customer accounts, responding to inquiries and resolving customer service issues
Developed and maintained relationships with key accounts and existing customers.
Assisted customers with sales needs such as inventory and shipping questions.
Communicated with customers to provide information and answer questions.
Reduced resolution time for customer issues by collaborating with technical support teams to provide prompt assistance when needed.
Enhanced customer satisfaction through timely response to inquiries and efficient order processing.
Conducted ongoing competitor analyses, providing valuable insights into emerging opportunities and threats in the marketplace.
Streamlined internal communication by liaising between sales team, marketing department, and operations staff.
Provided detailed product information to customers, facilitating informed purchasing decisions.
Prioritized urgent customer support issues while balancing storefront operational needs and general customer service duties.
Maintained up-to-date knowledge of market trends and competitor activities, enabling proactive adjustments to sales strategies.
Produced comprehensive reports on sales performance metrics, supporting data-driven decision-making processes within the organization.
Facilitated the development of long-term customer relationships by providing personalized service and anticipating clients'' needs, ultimately driving growth in repeat business.
Boosted sales revenue by developing and implementing effective sales support strategies.
Collaborated with cross-functional teams on special projects to improve overall business performance and achieve strategic objectives.
Demonstrated respect, friendliness and willingness to help wherever needed.
Self-motivated, with a strong sense of personal responsibility.

Receptionist - Front Desk

LIDERCAR DOS MIL, S.A.

01.2000 - 12.2001

Answered 30 incoming calls, directing clients to individuals addressing specific needs.
Kept reception area clean and neat to give visitors positive first impression.
Handled complaints and questions, and re-directed calls to other team members.
Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Acted as first point of contact and set appointments for prospective clients.
Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
Oversaw office equipment maintenance to support continuous and uninterrupted operations.
Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
Increased office security by updating visitor check-in procedures and protocols.
Enhanced efficiency of mail distribution, ensuring timely delivery and response.
Ensured welcoming environment for visitors, contributing to positive first impressions.
Streamlined document preparation, enhancing accuracy and professionalism of outgoing communications.
Updated office policies and procedures manual, ensuring compliance and up-to-date guidelines.
Managed multi-line phone system, ensuring prompt and courteous service to callers.
Streamlined invoice processing, contributing to improved vendor relationships and financial management.
Improved client satisfaction with timely and accurate information provision.
Enhanced front office efficiency by streamlining appointment scheduling processes.
Developed and maintained organized filing systems, reducing retrieval time for important documents.
Monitored front areas so that questions could be promptly addressed.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Organized spaces, materials and catering support for internal and client-focused meetings.
Facilitated communication between departments, improving overall organizational efficiency.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Improved office operations by automating client correspondence, record tracking and data communications.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Implemented project management techniques to overcome obstacles and increase team productivity.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Answered phone promptly and directed incoming calls to correct offices.
Confirmed appointments, communicated with clients, and updated client records.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Summary

Overview

Work History

Associate Customer Service /Sales Support Generalist

Receptionist - Front Desk

Education

Tecnico Administrativo/ Secretariado - FPII - Secretary / Tec. Administr.

Skills

Certification

I enjoy the outdoors, reading, listen calm and clasic

Languages

Timeline

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