Summary
Overview
Work History
Education
Skills
Timeline
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Marian Dulaney

Greensboro,NC

Summary

Goal-oriented and teachable associate. I work hard and is trained on CRM and other remote platforms.

In school to be a Medical Assistant.

Overview

4
4
years of professional experience

Work History

Patient Care Coordinator

Startek USA
03.2024 - 04.2025
  • Delivered excellent patient experiences and direct care.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Greeted and assisted patients with check-in procedures.

Customer Service Representative

CVS HEALTH CORPORATION
08.2021 - 10.2023
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Explained charges, fees, terms of sales, and service agreements to over Number customers daily.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Took ownership of customer issues and followed problems through to resolution.

Education

General Studies -

Eastern Guilford
Gibsonville, NC
06.2015

Skills

  • Letter preparation
  • Paperwork coordination
  • Telephone etiquette
  • Payment collection
  • Documentation
  • Patient scheduling
  • Records maintenance
  • Front desk operations
  • Inpatient care
  • HIPAA guidelines
  • Typing and filing
  • Referral verification
  • Appointment management
  • Reminder calls
  • Patient callbacks
  • HIPAA compliance
  • Microsoft office
  • Order fulfillment
  • Data analysis

Timeline

Patient Care Coordinator

Startek USA
03.2024 - 04.2025

Customer Service Representative

CVS HEALTH CORPORATION
08.2021 - 10.2023

General Studies -

Eastern Guilford

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Marian Dulaney