Marian Dulaney
Greensboro,NC
Summary
Goal-oriented and teachable associate. I work hard and is trained on CRM and other remote platforms.
In school to be a Medical Assistant.
Overview
4
4
years of professional experience
Work History
Patient Care Coordinator
Startek USA
03.2024 - 04.2025
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Greeted and assisted patients with check-in procedures.
Customer Service Representative
CVS HEALTH CORPORATION
08.2021 - 10.2023
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Explained charges, fees, terms of sales, and service agreements to over Number customers daily.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Took ownership of customer issues and followed problems through to resolution.
Education
General Studies -
Eastern Guilford
Gibsonville, NC06.2015
Skills
- Letter preparation
- Paperwork coordination
- Telephone etiquette
- Payment collection
- Documentation
- Patient scheduling
- Records maintenance
- Front desk operations
- Inpatient care
- HIPAA guidelines
- Typing and filing
- Referral verification
- Appointment management
- Reminder calls
- Patient callbacks
- HIPAA compliance
- Microsoft office
- Order fulfillment
- Data analysis
Timeline
Patient Care Coordinator
Startek USA
03.2024 - 04.2025
Customer Service Representative
CVS HEALTH CORPORATION
08.2021 - 10.2023
General Studies -
Eastern Guilford