Marian Dupletsa

Maintained/repaired/configured computer and office equipment. Maintained the operation of the company's network, the performance of video surveillance, and the security of the company's computer network.

Connected computers to the Internet, trained employees to work with computer programs. Maintained the performance of the company's server and the security of the company's computer network.

• Standardized installation policies to streamline efforts and shorten task completion times.
• Worked in Agile environment with multiple team members to deliver iterations on schedule.
• Implemented robust security measures within applications, safeguarding sensitive data from potential threats.
• Planned system testing and debugging cycles.
• Led software development in multi-application, multi-server, and hosted environments.
• Utilized Agile methodologies in project management, ensuring timely delivery of high-quality products.
• Modified system configurations for production, staged, and test applications.

Setting and Support of:
- Internet Connections
- IP Telephones
- IP Television
- Video Surveillance
- Domain, hosting and emailing
- Local Networks

Also:

• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
• Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
• Resolved 20-40 technical support inquiries per day.
• Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
• Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
• Walked individuals through basic troubleshooting tasks.
• Reduced response time with effective communication skills, ensuring customers received prompt assistance.
• Documented all client interactions thoroughly in the incident management system, allowing for efficient tracking of recurring issues and trends.
• Developed comprehensive knowledge of company''s products and services to provide accurate solutions to client inquiries.
• Documented support interactions for future reference.