Summary
Overview
Work History
Education
Skills
Leadership Experience
Languages
Timeline
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Marian Guerrero

5127 Prairie View Way, Wesley Chapel,FL

Summary

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Rent The Runway
Wesley Chapel, Florida
10.2024 - Current
  • Assisted customers with rental inquiries and product selections.
  • Resolved customer issues through effective communication and problem-solving skills.
  • Managed online orders and ensured accurate processing of returns and exchanges.
  • Handled high-volume calls while maintaining professionalism and courtesy.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Senior Logistics Coordinator

eMed LLC
Miami, FL
09.2021 - 02.2024
  • Coordinated with all medical vendors to ensure that freight orders were scheduled and shipped to meet customer expectations as well as secure accurate documentation for scheduled orders.
  • Provided tracking information to eMed customers including but not limited to parcel shipments with FedEx, FedEx Freight and UPS.
  • Working together with Customer Service and our logistics partners to ensure timely and accurate movement of product deliveries.
  • Maintaining logs and records of warehouse stock and executed orders, and managing inventory databases.
  • Providing order delivery time estimates, answering client requests, and addressing errors to promote client satisfaction.
  • Preparing accurate reports for upper management and invoices.

Senior Buyer

AAR Landing Gear Service
Medley, FL
02.2018 - 08.2021
  • Responsible for overseeing projects, project schedules, and department schedules to optimize materials availability.
  • Evaluating supplier options according to prices and quality for determination.
  • Establishing and maintaining professional relationships with suppliers, resulting in fewer supply chain delays and advanced operations flow.
  • Identifying customer preferences and forecasted consumer trends.
  • Performed Cost-Benefit analysis to ensure products that are purchased allow for better profit margins.
  • Audited suppliers to ensure technical and quality standards are met.
  • Negotiated and prepared contracts with vendors for landing gear purchases and recommended multiple source landing gear product purchases for the directors' approval.

HR Support

AAR Landing Gear Service
Medley, FL
10.2016 - 02.2018
  • Greeted guests promptly and consistently set professional tone with friendly assistance.
  • Issued badges and logged incoming visitors to meet security standards.
  • Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions.
  • Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions.

Sales Associate

Duty Free Americas
Miami, FL
09.2015 - 10.2016
  • Welcoming customers to the store providing them with purchasing options based on their needs and wants, demonstrating knowledge regarding the merchandise and company.
  • Assisting in displaying products or organizing the selling floor and stock areas.
  • Achieving department's sales goals on a monthly, quarterly and yearly basis.
  • Ensure high levels of customer satisfaction through excellent sales service.

Education

High school Diploma -

Barbara Goleman Senior High School
Miami Lakes, FI
05.2015

Skills

  • Inventory tracking
  • Sales and marketing
  • Customer service
  • Guest relations
  • Promoting products
  • Coordination skills
  • Bilingual
  • Contract negotiation
  • Cost analysis
  • Problem solving

Leadership Experience

Accomplished Senior Buyer with over 5 years of experience in merchandise planning and purchasing positions. Demonstrates consistent achievement of objectives, strong forecasting, and problem-solving skills.

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Customer Service Representative

Rent The Runway
10.2024 - Current

Senior Logistics Coordinator

eMed LLC
09.2021 - 02.2024

Senior Buyer

AAR Landing Gear Service
02.2018 - 08.2021

HR Support

AAR Landing Gear Service
10.2016 - 02.2018

Sales Associate

Duty Free Americas
09.2015 - 10.2016

High school Diploma -

Barbara Goleman Senior High School

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Marian Guerrero