Marian Johnson
Summary
Dynamic professional with a proven track record in customer service and account management, notably at Amazon. Excelled in enhancing service quality, achieving significant improvements in customer satisfaction, and efficiently managing accounts receivable/payable. Skilled in risk management and cash handling, demonstrating exceptional time management and a commitment to safety and operational excellence.
Overview
16
16
years of professional experience
Work History
FC Associate
Amazon
01.2023 - Current
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
Caregiver
IHSS In Home Support Services
01.2018 - 01.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Branch Manager
Speedy Cash Loans
06.2008 - 01.2018
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Education
High School Diploma -
Birmingham Community Charter High School
Van Nuys, CASkills
- Customer Service
- Account Management
- Risk Management
- Payment Process
- Collections
- Accounts Receivable (AR)
- Accounts Payable (AP)
- Time Management
- Transportation
- Cash Handling
Timeline
FC Associate
Amazon
01.2023 - Current
Caregiver
IHSS In Home Support Services
01.2018 - 01.2023
Branch Manager
Speedy Cash Loans
06.2008 - 01.2018
High School Diploma -
Birmingham Community Charter High School
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