Mariana Alamilla Barrientos
Dallas,TX
Summary
A driven Assistant Manager, who enhances satisfaction for both customers and employees. Excelled in money handling and team leadership, boosting performance through effective problem-solving and multitasking. Demonstrated expertise in Microsoft Office and a commitment to exceptional service, fostering significant improvements in team motivation and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Wingstop
05.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Food Runner and Expos
Standard Service
05.2023 - 08.2023
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Managed crowd control efficiently, maintaining a safe and orderly environment throughout the expo.
Cashier
Taco Bueno
05.2021 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Education
Bachelor of Science - in Psychology
University Of North Texas At Dallas
Dallas, TX05-2026
High School Diploma -
Uplift Atlas Preparatory
Dallas, TX05-2022
Skills
- Money Handling
- Customer Service
- Team motivation
- Product and service knowledge
- Microsoft Office expertise
- Team Leadership
- Problem Resolution
- Decision-Making
- Time Management
- Problem-Solving
- Multitasking
Certification
- Texas Food Safety Manager Certification
- Food Handlers Certificate
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Food Runner and Expos
Standard Service
05.2023 - 08.2023
Assistant Manager
Wingstop
05.2022 - Current
Cashier
Taco Bueno
05.2021 - 07.2021
Bachelor of Science - in Psychology
University Of North Texas At Dallas
High School Diploma -
Uplift Atlas Preparatory
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