Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mariana Alanis

Phoenix,AZ

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Experienced Service Manager with a proven track record at Chipotle Mexican Grill, enhancing service quality and customer satisfaction. As an Apple Specialist, have gained valuable experience in providing top-notch customer service and resolving issues in time manner. Fluent in English and Spanish.

Overview

4
4
years of professional experience

Work History

Seasonal Sales Specialist

Apple
Phoenix, AZ
10.2024 - Current
  • Greeted customers and provided exceptional customer service by providing accurate information about products, prices, and policies.
  • Helped customers find specific products, answered questions, and offered product advice based on their needs.
  • Maintained up-to-date knowledge of store products, new releases, and policies.
  • Worked with fellow team members to achieve group targets.
  • Demonstrate and practice Apple’s values of inclusion and diversity in everyday activities.

Seasonal Beauty Consultant

Target
Phoenix, AZ
09.2024 - 10.2024
  • Greeted customers upon entering the store, and established friendly relationships with them.
  • Provided customers with product advice and recommendations based on their individual needs.
  • Promote promotional events, such as makeup demonstrations and free makeovers.
  • Ensured that all displays were neat and organized at all times.
  • Performed store opening, closing, and shift-change actions, and kept accurate shift-change logs.

Service Manager

Chipotle Grill
Phoenix, AZ
01.2021 - 07.2024
  • Monitored service staff performance and provided feedback for improvement.
  • Resolved customer complaints in professional and timely manner.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods and monitoring call-outs.
  • Cultivated positive harmony with fellow employees to boost company morale and promote employee retention.

Barista

Starbucks
Phoenix, AZ
03.2023 - 09.2023
  • Controlled line and crowd with quick, efficient service.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained regular and consistent attendance and punctuality.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Used POS system to accurately enter orders and process payments.

Education

Bachelor of Arts - Marketing And Advertaising

Grand Canyon University
Phoenix, AZ
05-2027

Associate of Arts - Graphic Design

Maricopa Community Colleges - Phoenix College
Phoenix, AZ
08.2023

GED -

Rio Salado College
Phoenix, AZ
05.2019

Skills

  • Service Quality Management
  • Customer service
  • Fluent in English and Spanish
  • Inventory Management
  • New Employee Hiring
  • Employee training and development
  • Positive attitude
  • Product recommendations
  • Positive and professional
  • Retail experience
  • Willingness to learn
  • Teamwork and collaboration

Languages

Spanish
Native/ Bilingual

Timeline

Seasonal Sales Specialist

Apple
10.2024 - Current

Seasonal Beauty Consultant

Target
09.2024 - 10.2024

Barista

Starbucks
03.2023 - 09.2023

Service Manager

Chipotle Grill
01.2021 - 07.2024

Bachelor of Arts - Marketing And Advertaising

Grand Canyon University

Associate of Arts - Graphic Design

Maricopa Community Colleges - Phoenix College

GED -

Rio Salado College

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Mariana Alanis