Mariana Armengol
San Antonio
Summary
Detail-oriented healthcare professional with experience in a medical group contact center, seeking a Managed Care Coordinator role. Proven ability to coordinate patient services, communicate with payers and providers, verify benefits, and ensure timely authorization and continuity of care.
Overview
9
9
years of professional experience
Work History
Contact Center Patient Care Representative
Health Texas Medical Group
San Antonio, TX
01.2024 - Current
- Assisted patients with scheduling appointments and managing healthcare inquiries.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Utilized electronic health record systems to maintain accurate patient information.
- Educated patients on healthcare services and insurance processes for improved understanding.
- Monitored appointment schedules, ensuring optimal use of provider time slots.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
Customer Service Representative
Expeditors International
El Paso, TX
02.2020 - 12.2023
- Resolved customer inquiries using CRM software, enhancing overall satisfaction and retention.
- Managed order processing and tracking, ensuring timely updates for customers and stakeholders.
- Collaborated with cross-functional teams to address client needs and improve service delivery.
- Trained new team members on company policies, systems, and best practices for customer engagement.
Telemarketer
State Farm - Annette Sanders
El Paso, TX
01.2017 - 04.2019
- Conducted outbound calls to engage potential clients and promote insurance products.
- Utilized CRM software to manage client interactions and track leads effectively.
- Developed scripts to improve communication strategies and enhance customer engagement.
- Trained new team members on best practices for telemarketing techniques and compliance standards.
Education
Associate of Arts -
El Paso Community College
El Paso, TX01-2020
Skills
- Organizational skills
- Multitasking
- Patient-focused care
- Quality assurance
- Verbal and written communication
- Scheduling
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Contact Center Patient Care Representative
Health Texas Medical Group
01.2024 - Current
Customer Service Representative
Expeditors International
02.2020 - 12.2023
Telemarketer
State Farm - Annette Sanders
01.2017 - 04.2019
Associate of Arts -
El Paso Community College