Mariana Bap

1 Customer Service:

Ability to create a pleasant atmosphere for guests

Polite and professional communication skills

2 Coffee and Beverage Knowledge:

Understanding of the basics of coffee preparation and operation of coffee machines

Ability to create classic coffee drinks (latte, cappuccino, etc)

Willingness to learn Starbucks beverage preparation standards

3 Teamwork:

Ability to collaborate with colleagues to achieve a common goal

Willingness to assist others during peak hours

4 Organization and attention to detail:

Ability to work quickly without sacrificing quality

Adherence to cleanliness and hygiene standards

5 Time Management:

Ability to work under pressure at a fast pace

Ability to serve customers quickly and efficiently

6 Sales Skills:

Recommend additional products (eg pastries, sandwiches)

Understanding of daily offers and promotions

7 Technical Skills:

Experience with POS systems (cash registers)

Ability to process cash and non-cash payments

8 Flexibility and multitasking:

Willingness to work different shifts

Ability to simultaneously prepare drinks, serve customers, and maintain order

9 Emotional Intelligence:

Understanding customer needs and the ability to create a positive experience

Tolerance in communicating with different people

10 Motivation and Enthusiasm:

Genuine passion for Starbucks culture and coffee

Desire to continuously improve your skills