Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Mariana Betance Barron

Firestone,CO

Summary

Dynamic and customer-focused Senior Brand Ambassador with over 5 of experience in representing American Eagle’s brand, fostering customer loyalty, and leading marketing initiatives. Adept at developing and executing promotional campaigns, managing relationships with key stakeholders, and driving sales through creative engagement strategies. Proven ability to lead and inspire teams while maintaining a high level of brand integrity and customer satisfaction.

Overview

5
5
years of professional experience

Work History

Senior Associate Brand

American Eagle Outfitters, Inc
08.2019 - Current
  • Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
  • Created sales cycle plan to develop and service accounts through product marketing, prospecting, promotion, and merchandising for proper product visibility.
  • Established monthly goals and communicated performance expectations during team meetings to optimize sales.
  • Demonstrated adaptability in responding to shifting priorities and changing business needs while maintaining focus on achieving scheduling objectives.
  • Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
  • Provide exceptional customer service and personalized styling advice, cultivating long-term relationships and enhancing customer satisfaction and loyalty.

Front Desk Receptionist

Boulder Valley
08.2023 - 10.2024
  • Customer Service Excellence: Skilled at greeting visitors, answering inquiries, and providing exceptional service to create a welcoming environment.
  • Effective Communication: Strong verbal and written communication skills, with a focus on professionalism, clarity, and active listening.
  • Multitasking & Time Management: Ability to handle multiple tasks efficiently, including managing phone lines, scheduling appointments, and processing paperwork.
  • Technical Proficiency: Experienced with office software (Microsoft Office, Google Workspace), phone systems, and scheduling software.
  • Problem-Solving & Conflict Resolution: Calm under pressure with the ability to resolve issues quickly and diplomatically.
  • Organization & Attention to Detail: Highly organized with the ability to maintain accurate records and keep the front desk area tidy and efficient.
  • Confidentiality & Privacy: Strong commitment to maintaining confidentiality and handling sensitive information with discretion.
  • Team Collaboration: Ability to work effectively with team members and assist with administrative support across departments.

Education

Certificate of Esthetics - Esthetician

Elevate Salon Institute
Westminster, CO
10.2022

Skills

  • Training and mentoring
  • Team leadership
  • Schedule management
  • Money handling
  • Customer service
  • Time management
  • Attention to detail
  • Relationship building
  • Computer skills
  • Customer engagement

Languages

Spanish
Native or Bilingual

References

Hannah C. 970-712-1100 Manager

Cheri cheri@esiwestminest.com


Timeline

Front Desk Receptionist

Boulder Valley
08.2023 - 10.2024

Senior Associate Brand

American Eagle Outfitters, Inc
08.2019 - Current

Certificate of Esthetics - Esthetician

Elevate Salon Institute

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Mariana Betance Barron