Mariana Cadena
Wells Fargo
Phoenix,AZ
2
Languages
5
years of professional experience
Professional bilingual customer service specialist with deep expertise in managing customer inquiries and resolving issues efficiently. Strong focus on teamwork and delivering results, adapting seamlessly to changing needs. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences.
Work History
Everyday plus
2 Years 1 Month- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Utilized CRM systems to track interactions and maintain accurate customer records.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Assisted customers with account inquiries and transaction processing, ensuring timely resolution of issues.
Food Service Worker
4 Months- Successfully handled multiple tasks simultaneously while maintaining accuracy throughout the shift.
- Maintained cleanliness of work area including counters, tables, shelves, grills, fryers, ovens and refrigeration equipment.
- Developed strong interpersonal skills while interacting with customers and coworkers in a fast-paced environment.
Customer Service Representative
2 Years 5 Months- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
Education
GED
Skills
Customer service
Friendly
positive attitude
Multitasking
Problem-solving
Attention to detail
Bilingual
Teamwork and collaboration
Multitasking Abilities
Computer skills
Verbal communication
LANGUAGES
Spanish - Advanced
English - Bilingual
Timeline
Everyday plus
Wells Fargo
02.2024 - 03.2026Read More
Food Service Worker
Costco
10.2023 - 02.2024Read More
Customer Service Representative
Maximums Federal
04.2021 - 09.2023Read More
Rio Salado College
GED
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