Mariana Cano
Methuen,MA
Summary
Proven to excel in high-pressure environments, I significantly enhanced guest satisfaction and sales at The Painted Burro through expert menu knowledge and upselling techniques. Adept at relationship building and problem-solving, I led by example in customer service, contributing to team success and continuous improvement.
Overview
1
1
year of professional experience
Work History
Server / Waitress
The Painted Burro
10.2023 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Education
Revere High School
Revere, MASkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Menu Memorization
- Sales Techniques
- Guest Relations Management
- Team Player
- Warm and Friendly
- Reliable and Responsible
- Adaptable and Flexible
- Problem-Solving
- Relationship Building
- Continuous Improvement
- Staff Training
- Upselling
- Hospitality best practices
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server / Waitress
The Painted Burro
10.2023 - 07.2024
Revere High School