Mariana Cardenas
Laredo
Summary
Dynamic Assistant Store Manager with proven expertise in customer service, conflict resolution, and inventory management. Committed to enhancing the shopping experience and driving sales through effective problem-solving and team leadership. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Foot Locker Inc.
Laredo
07.2011 - Current
- Resolved customer issues and ensured positive shopping experiences.
- Maintained a clean, organized, and welcoming store environment.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
Education
J. B Alexander
Laredo, TX06-2013
Skills
- Inventory management
- Employee training
- Sales reporting
- Visual merchandising
- Customer relationship management
- Conflict resolution
- Problem solving
- Customer service
- Inventory counting
Languages
Spanish
Professional
Certification
NACPB BOOKKEEPING CERTIFICATION - STATE OF TX ISSUED 2024
Timeline
Assistant Store Manager
Foot Locker Inc.
07.2011 - Current
J. B Alexander