Provided life-saving pre-arrival instructions to callers, assisting in stabilizing emergency situations until responders arrived on scene.
Maintained calm and professional demeanor while handling high-stress emergency situations, ensuring effective communication with callers.
Strengthened communication skills through daily interactions with diverse populations facing various crisis situations.
Ensured consistency in call-taking procedures through thorough adherence to department protocols and guidelines.
Social Work Intern
IDEA Public School
01.2025 - 05.2025
Maintained student reports to track student progress, record interventions and provide relevant data for analysis.
Assisted lead counselor in developing comprehensive guidance programs to support overall student well-being and academic success.
Conducted individual sessions for students experiencing personal, social, or academic challenges.
Facilitated conflict resolution between peers, fostering a positive learning environment for all students.
Developed strong relationships with students and families through consistent communication and rapport building.
Professional Pet Stylist
PAWfection Pet Salon
01.2023 - 06.2023
Developed strong relationships with customers, resulting in repeat business and positive referrals.
Managed difficult or anxious animals with patience, compassion, and appropriate handling techniques to ensure their comfort during the grooming process.
Managed cash register transactions with accuracy, maintaining proper cash handling procedures at all times.
Assisted in opening and closing duties, ensuring the store was ready for daily operations or secure at the end of the day.
Professional Pet Stylist
PetSmart
10.2021 - 01.2023
Showcased expertise in various grooming techniques for diverse dog breeds, delivering exceptional results every time.
Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
Washed, trimmed, and brushed animals to maintain good grooming standards.
Stylist Apprentice
PetSmart
05.2021 - 10.2021
Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Demonstrated efficiency in managing multiple appointments simultaneously while maintaining high-quality results.
Front End Cashier
Walmart
10.2020 - 05.2021
Processed credit card, EBT, and gift certificate payments with electronic computer system.
Demonstrated knowledge of store inventory by assisting customers in locating products and offering recommendations when necessary.
Handled high volumes of transactions with accuracy, contributing to overall store sales goals.