Madeline Spruill
Amarillo,TX
Summary
Experienced in emergency communications with background in handling high-stress situations, crisis management, and quick decision-making. Strengths include exceptional ability to multi-task, outstanding interpersonal skills, and adeptness in using modern communication technologies. Have made impactful contributions to previous workplaces by improving response times and coordinating efficient emergency responses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Emergency Communications Specialist
Amarillo Emergency Communication Center
Amarillo, TX
11.2022 - Current
- Received emergency calls from citizens and relayed pertinent information to responding officers.
- Monitored multiple radio frequencies simultaneously for incoming calls.
- Maintained knowledge of current technology, protocols, and procedures used in emergency communications operations.
- Developed training materials for new employees on proper communication procedures and protocol.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Bartender
Savor
Amarillo, TX
01.2022 - 06.2024
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Greeted customers and provided excellent customer service.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Bartender
Craft Cocktail
Amarillo, TX
06.2022 - 11.2022
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Daycare Teacher
Happy Days Childcare
Amarillo, TX
10.2019 - 12.2020
- Developed lesson plans and activities to engage children in learning.
- Created a positive, nurturing environment for young students.
- Supervised children during meal times, playtime, and other activities.
- Provided guidance on social development issues such as sharing, following directions.
Paper Runner
Burdett Morgan Williamson Boykin
Amarillo, TX
10.2018 - 10.2019
- Collated and prepped documents for printing.
- Organized paper inventory and restocked shelves as necessary.
- Operated copier to make copies of documents.
- Maintained records of printed materials and supplies used.
Delivery Driver
Jason's Deli
Amarillo, TX
12.2016 - 10.2018
- Ensured accurate completion of all paperwork associated with deliveries.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
Education
Some College (No Degree) - Nursing
West Texas A&M University
Canyon, TXSome College (No Degree) - Nursing
Amarillo College
Amarillo, TXSkills
- Stress Tolerance
- Emergency Management
- Information Gathering
- Incident documentation
- Geographical knowledge
- Rapid Needs Assessment
- Critical Thinking
- Emergency Medical Instruction
- Active Listening
- CPR and First Aid
- 911 System Information Databases
- Listening Skills
- Telephone Etiquette
- Computer Skills
Certification
- TCOLE Certified
- CPR Certified
Timeline
Emergency Communications Specialist
Amarillo Emergency Communication Center
11.2022 - Current
Bartender
Craft Cocktail
06.2022 - 11.2022
Bartender
Savor
01.2022 - 06.2024
Daycare Teacher
Happy Days Childcare
10.2019 - 12.2020
Paper Runner
Burdett Morgan Williamson Boykin
10.2018 - 10.2019
Delivery Driver
Jason's Deli
12.2016 - 10.2018
- TCOLE Certified
- CPR Certified
Some College (No Degree) - Nursing
West Texas A&M University
Some College (No Degree) - Nursing
Amarillo College
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