Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

MARIANA CHAVEZ

THORNTON,CO

Summary

Goal-driven individual with intimate familiarity of customer relations and store management. Offering 3 years leading store team and promotional offers by contributing to strategy development. Polished oral communication and problem solving skills. Career growth in Optometry offering 2 years experience in patient rapport, preliminary testing and optical sales; as an Optician and Optometrist Technician.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Ophthalmic Technician (Non-certified)

Denver Health Medical Center
Denver, CO
10.2024 - Current
  • Performs ocular examinations, including: history taking, visual acuity, ocular motility, alignment and intraocular pressure assessment, lensometry and refraction.
  • Performs visual field testing, OCT, pachymetry, topography, biometry and ocular photography as needed based on Doctors requests/needs.
  • Determines need/urgency of care based on patient information, medical record and presenting signs/symptoms.
  • Provides post-operative instructions to patients.
  • Provides explanations regarding prescriptions for medications and glasses to patients.
  • Utilize Epic Medical Records to follow scheduled appointments and input patient information during preliminary examination.

Clinical Specialist

Visionworks
Westminster, CO
08.2022 - 09.2024
  • Spearhead the meticulous maintenance of patient records, ensuring completeness and accuracy prior to preliminary testing.
  • Establish strong rapport with patients, adeptly updating medical histories, including medications, allergies, and diagnoses.
  • Seamlessly transition patients from testing to the Optometrist (OD), providing crucial patient information for a smooth handover.
  • Execute day-to-day activities to uphold exam lane maintenance and achieve optimal patient experience goals. Responsibilities include restocking inventory, equipment cleaning, and promptly answering phones.
  • Take charge of scheduling and ordering contact trials, ensuring proficiency in Check at dispenses, follow-up, and insert and removal classes.
  • Handle medical urgencies by assisting patients in obtaining accurate history and testing before transitioning them to an exam room with the OD.

Optician

Walmart Vision Center
Westminster, CO
09.2021 - 08.2022
  • Efficiently schedule patient eye exams, refractions, and follow-ups, demonstrating strong organizational skills.
  • Showcase expertise in eyewear, performing tasks such as replacement, adjustment, and repair.
  • Verify and bill patient insurance vision plans, ensuring accuracy and compliance.
  • Assist patients with prescriptions, measurements, proper lens material selections, and frame fitting. Proficiently input data into the Boss system to secure orders.
  • Verify prescriptions using a lensometer, ensuring precision in meeting patient needs.
  • Manage the ready and receiving process for patient glasses/contacts, actively calling patients for order pick-up.
  • Take charge of ordering store accessories, demo frames, and patient glasses/contacts to maintain inventory.
  • Provide excellent customer service by addressing inbound inquiries, resolving patient questions, and concerns.
  • Adhere to HIPAA regulations by meticulously filing patient paperwork.

Bilingual/ Vault Teller

Money Tree
Thornton, CO
10.2020 - 09.2021
  • Verified and processed customer checks, ensuring accuracy and adherence to company policies.
  • Successfully qualified customers for installment loans, demonstrating a thorough understanding of financial products.
  • Assisted customers in making loan payments and effectively addressed loan-related inquiries.
  • Set up new customers in the MCash system, facilitating bill payments, and offering Netspend cards when needed.
  • Provided excellent customer service over the phone, resolving issues promptly and professionally.
  • Proficient in handling money transfers through Western Union, ensuring secure and reliable transactions.
  • Implemented and maintained safety procedures during opening and closing hours, prioritizing a secure working environment.
  • Managed vault and safe operations, ensuring accurate balancing of money and paperwork.
  • Handled inbound calls, addressing customer needs, and making outbound calls to verify checks and promote Moneytree's Referral Program.

General Manager

LITTLE CAESARS PIZZA
Broomfield, CO
03.2018 - 02.2019
  • Assessed team proficiencies and identified areas for improvement, implementing targeted strategies for enhanced performance.
  • Reviewed and approved billing invoices and expense reports, minimizing financial discrepancies.
  • Coordinated monthly budgets, managed profit and loss, consistently meeting margin targets.
  • Monitored supplier operations to ensure quality, timely delivery, and compliance with contract specifications.
  • Implemented improvements in procedures, including training, development, and sales, resulting in increased efficiency.

Certified Designated Trainer/Assistant Manager

LITTLE CAESARS PIZZA
Broomfield, CO
08.2016 - 03.2018
  • Consistently met and exceeded sales goals through strong upselling and interpersonal skills.
  • Verified and honored sales prices, facilitating a positive customer experience.
  • Provided exceptional customer service by assisting customers, answering questions, and informing them of current promotions.
  • Operated POS systems and processed transactions, handling cash and credit card payments.

Education

HIGH SCHOOL DIPLOMA -

Northglenn High School
01.2017

Skills

Technical Skills:

  • Cash handling
  • Patient Intake
  • Proficient in operating Auto Refractor,Non-Contact Tonometry,Frequency Doubling Technology and Optos machines
  • Pull Vision insurances
  • Use of Epic medical software
  • Preliminary testing
  • Vision testing

Soft Skills:

  • Customer Service
  • Bilingual in English and Spanish
  • Store Management
  • Critical Thinking Judgment and Decision Making
  • Complex Problem Solving
  • Mathematics
  • Attention to Detail

Languages

English Spanish

Certification

BLS-Basic Life Support (BLS/CPR)- American Red Cross Training Services

Timeline

Ophthalmic Technician (Non-certified)

Denver Health Medical Center
10.2024 - Current

Clinical Specialist

Visionworks
08.2022 - 09.2024

Optician

Walmart Vision Center
09.2021 - 08.2022

Bilingual/ Vault Teller

Money Tree
10.2020 - 09.2021

General Manager

LITTLE CAESARS PIZZA
03.2018 - 02.2019

Certified Designated Trainer/Assistant Manager

LITTLE CAESARS PIZZA
08.2016 - 03.2018

HIGH SCHOOL DIPLOMA -

Northglenn High School

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MARIANA CHAVEZ