Mariana Contreras
Albuquerque,NM
Summary
Passionate Cake Decorator with exquisite artistic abilities. Dedicated to maintaining food, associate and product safety. Provides premier customer service and works well with others. Experienced in icing, decorating, packaging, labeling and pricing bakery products.
Deadline-oriented Head Cake Decorator with several years of experience in a leadership role. Successful at working with clients to design perfect cakes for all occasions. Adept at intricate designs and detailed planning of wedding cakes.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
5
5
years of professional experience
Work History
Head Cake Decorator
Sam’s club
Albuquerque
11.2021 - Current
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
- Took custom orders from clients and provided accurate quotes.
- Kept up-to-date with industry trends and innovations in cake design.
- Kept track of monthly inventory’s and weekly on hands of all products
- Answered questions other employees asked regarding cakes
- Helped translate multiple occasions with members needing help
- Trained new bakers on decoration processes.
- Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
- Conducted regular meetings with the decorating team to discuss progress.
- Ensured compliance with food safety regulations while preparing decorated cakes.
- Developed creative designs for cakes based on customer specifications.
- Applied creative techniques to design beautiful, memorable wedding cakes.
- Documented any issues with customer orders in order to ensure satisfaction.
- Organized store by returning merchandise to proper areas and restocked displays.
- Organized and managed the daily operations of a cake decorating team.
- Monitored staff performance to ensure efficient production of decorated cakes.
- Communicated effectively with customers to address concerns or complaints.
- Used photo cake software to create specialty birthday and anniversary cakes.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Set ovens to appropriate temperatures to pre-heat.
- Finished baked goods with glazes, icings and other toppings.
- Checked dough for proper consistency, adding more flour if needed.
- Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
- Maintained inventory of cake decorations, icing, and other supplies.
Cell Phone Sales Representative /Shift Supervisor
Metro by T-Mobile
Albuquerque
05.2021 - 11.2021
- Researched competitive pricing strategies in order to remain competitive in the market place.
- Advised customers on additional products such as insurance plans, chargers, cases.
- Answered customer inquiries regarding product features, pricing, and availability.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Demonstrated how to use new phone models and accessories.
- Cleaned shelves, counters and tables to maintain organized store.
- Worked closely with team members to ensure all customer requests were fulfilled quickly and accurately.
- Maintained records related to sales for store management.
- Created reports tracking daily sales figures along with inventory levels for management review.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Ensured compliance with company policies by monitoring customer interactions for quality assurance purposes.
- Followed up with customers after purchase to ensure satisfaction with product and service received.
- Computed purchases and received and processed cash or credit payment.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Provided technical support to customers with existing devices and troubleshooted issues they were having.
- Handled returns and exchanges according to company policies.
- Explained features of cell phones to potential buyers and answered questions.
- Described merchandise and explained use, operation and care.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Ticketed, arranged and displayed merchandise to promote sales.
Administrative Assistant
Family Own Business
Albuquerque, New Mexico
07.2020 - 01.2021
- Updated contact lists regularly when changes occur in employee status or contact information.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed office supplies inventory and placed orders when necessary.
Education
High School Diploma -
Atrisco Heritage Academy
Albuquerque, NM05-2022
Some College (No Degree) - Business Administration
University of Arizona
Tucson, AZSkills
- Cupcake finishing touches
- Edible sculpting abilities
- Custom orders
- Icing methods
- Recipe development
- Production and processing
- Production-driven
- Strong leadership
- Payment quoting
- Marketing and promotion
- Deadline oriented
- Quality control analysis
- Team building aptitude
- Certified decorator
- Sales tracking
- Training and mentoring
- Time management proficiency
- Interpretation support
- Flexibility and adaptability
- Product knowledge
- Document translation
- Bilingual communication
- Conflict resolution
- Strong interpersonal skills
- Multitasking and organization
- Telephone etiquette
- Issue research
- Active listening
- Stress management
- Customer support
Education and Training
Tucson, AZ,Albuquerque, NM
Timeline
Head Cake Decorator
Sam’s club
11.2021 - Current
Cell Phone Sales Representative /Shift Supervisor
Metro by T-Mobile
05.2021 - 11.2021
Administrative Assistant
Family Own Business
07.2020 - 01.2021
High School Diploma -
Atrisco Heritage Academy
Some College (No Degree) - Business Administration
University of Arizona