Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mariana Dominguez

Houston,TX

Summary

Dedicated customer service representative with a focus on complaint resolution, adaptability, and collaboration. Proven ability to enhance customer satisfaction through effective communication and problem-solving techniques.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

TTEC
McAllen, TX
09.2024 - 06.2025
  • Provided exceptional customer support through effective communication and problem-solving techniques.
  • Managed approximately 40-50 incoming calls and emails per day from customers.
  • Utilized CRM software to document interactions and track customer issues efficiently.
  • Collaborated with team members to improve service delivery and resolve complex customer concerns.
  • Adapted quickly to new tools and processes, contributing to team productivity and efficiency.

Call Center Representative

Teleperformance USA
McAllen, TX
07.2024 - 12.2024
  • Handled customer inquiries and resolved issues efficiently through multiple communication channels.
  • Utilized CRM software to track interactions and manage customer accounts effectively.
  • Adapted quickly to new processes and technologies, enhancing service delivery standards.
  • Collaborated with team members to improve response times and customer satisfaction scores.

Education

High School Diploma -

La Joya High School
La Joya
05.2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Complaint handling
  • Complaint resolution
  • Microsoft outlook

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

TTEC
09.2024 - 06.2025

Call Center Representative

Teleperformance USA
07.2024 - 12.2024

High School Diploma -

La Joya High School