Dedicated customer service representative with a focus on complaint resolution, adaptability, and collaboration. Proven ability to enhance customer satisfaction through effective communication and problem-solving techniques.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
TTEC
McAllen, TX
09.2024 - 06.2025
Provided exceptional customer support through effective communication and problem-solving techniques.
Managed approximately 40-50 incoming calls and emails per day from customers.
Utilized CRM software to document interactions and track customer issues efficiently.
Collaborated with team members to improve service delivery and resolve complex customer concerns.
Adapted quickly to new tools and processes, contributing to team productivity and efficiency.
Call Center Representative
Teleperformance USA
McAllen, TX
07.2024 - 12.2024
Handled customer inquiries and resolved issues efficiently through multiple communication channels.
Utilized CRM software to track interactions and manage customer accounts effectively.
Adapted quickly to new processes and technologies, enhancing service delivery standards.
Collaborated with team members to improve response times and customer satisfaction scores.