Mariana D. O. Silva
Jacksonville,FL
Summary
Multilingual sales and customer relations professional with over 10 years of experience in negotiation, client relationship management, and revenue-driven environments. Background in law, business administration, and high-volume hospitality operations with proven success achieving sales goals, increasing average ticket value through upselling, and building long-term customer trust. Experienced in fast-paced environments serving high customer volumes, resolving conflicts, and turning challenging situations into positive outcomes. Highly motivated to leverage negotiation, relationship-building, and performance-driven skills in sales.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
Kingdom Sushi
Jacksonville, FL
08.2025 - 02.2026
- Managed daily operations supervising 10–17 team members in a high-volume restaurant environment.
- Responsible for daily, weekly, and monthly revenue goals, consistently supporting strong sales performance.
- Served approximately 200 customers per day on weekends and 80 customers per day during weekdays in fast-paced service conditions.
- Recognized for achieving upselling success in the majority of transactions, increasing average ticket value through strategic product recommendations.
- Resolved customer complaints and successfully reversed negative experiences by delivering personalized service and excellence-focused solutions.
- Led team conflict resolution and coached staff to improve engagement and sales performance.
Manager Assistant
Kingdom Sushi
Jacksonville, FL
08.2025 - 02.2026
- Managed communication with service providers, purchasing processes, and operational coordination.
- Supported team management and workflow organization within a fast-paced service environment.
- Promoted after three months from server position due to performance and leadership potential.
- Implemented targeted upselling strategies through team engagement, contributing to measurable increases in sales performance.
Independent Attorney
Self-Employed
, Brazil
01.2018 - 01.2023
- Managed an independent legal practice serving an average of 12 clients per month in consumer, civil, family, and labor law.
- Negotiated agreements and settlements directly with clients and opposing parties, strengthening closing and negotiation skills.
- Developed client base through referrals and networking, maintaining strong client satisfaction and retention.
- Guided clients through complex decision-making processes, building trust-based relationships.
Course Coordinator
Federal Government of Brazil
Alagoinhas, Brazil
03.2020 - 12.2020
- Coordinated a government-funded professional training program serving 30 students and one instructor.
- Managed scheduling, attendance tracking, and administrative processes including stipend payments and payroll coordination.
- Maintained relationships with students, families, faculty, and school administration to ensure program success.
- Organized operational workflows and supported student engagement and retention initiatives.
- Created detailed reports on course data, including attendance, grades, and feedback from students.
Education
Bachelor of Business Administration -
Florida Memorial University
Miami, FL02-2030
Master’s Degree - Social Rights
Universidade Federal de Pelotas
Brazil01.2023
Bachelor of Laws (LL.B.) -
Universidade Estadual de Feira de Santana
Brazil01.2018
Skills
- Sales & Upselling Strategy
- Negotiation & Closing
- Customer Relationship Management (CRM)
- Revenue & Performance Goals
- Client Acquisition & Retention
- Conflict Resolution & Experience Recovery
- High-Volume Customer Service
- Multicultural Communication
- Team Leadership & Coaching
- Office & Operations Management
- Advanced Excel & Data Organization
- Google Workspace & Management Systems
- POS Systems: Toast, Clover, OpenTable, OnTime
Languages
Portuguese (Native), English (Fluent), Spanish (Fluent), French (Basic)
Timeline
Restaurant Manager
Kingdom Sushi
08.2025 - 02.2026
Manager Assistant
Kingdom Sushi
08.2025 - 02.2026
Course Coordinator
Federal Government of Brazil
03.2020 - 12.2020
Independent Attorney
Self-Employed
01.2018 - 01.2023
Bachelor of Business Administration -
Florida Memorial University
Master’s Degree - Social Rights
Universidade Federal de Pelotas
Bachelor of Laws (LL.B.) -
Universidade Estadual de Feira de Santana