Mariana Echeverria Ochoa
Summary
Dynamic and proactive Advertising professional with strong customer service experience. Skilled in communication, organization, and problem-solving, with a positive attitude and the ability to adapt quickly in fast-paced environments. Eager to learn, take on new challenges, and contribute to delivering excellent customer experiences and effective team support.
Overview
9
9
years of professional experience
Work History
Front Desk Associate
The Westin at Richmond
02.2025 - 01.2026
- Managed check-in and check-out processes to streamline guest flow.
- Provide personalized assistance throughout the stay.
- Resolved guest complaints and inquiries to ensure satisfaction.
- Coordinated with housekeeping and maintenance teams to promptly address guest needs.
- Notify guests of changes, special requests, or incidents.
- Issue invoices and receipts to guests.
- Monitor occupied, available, and serviced rooms in the database.
- Processed payments and maintained accurate financial records daily.
Catering Events Coordinator
USA Hilton Resort
02.2024 - 03.2024
- Planned and executed diverse events from concept to completion, ensuring alignment with client vision and objectives.
- Designed and arranged products and furniture to optimize space, enhancing both aesthetic appeal and functionality for event attendees.
- Efficient logistics: Effectively managed resources, timelines, and vendors to ensure the smooth execution of each event.
- Delivered exceptional client experiences through meticulous organization and keen attention to detail, resulting in high client satisfaction.
Bank Assistant
Credit Bank
10.2023 - 12.2023
- Coordinated agendas and scheduled meetings for executives and clients to ensure efficient communication.
- Greeted clients and visitors, addressing inquiries about internal processes in accordance with corporate standards.
- Processed customer transactions efficiently at local Credit Bank branch.
- Assisted clients with account inquiries and banking services.
- Maintained accurate records of daily financial activities and transactions.
Sales Associate
USA Saxon Shoes
07.2023 - 08.2023
- Personalized customer service: Delivered specialized advice to children for optimal selection and fit of orthopedic footwear, enhancing customer satisfaction.
- Expert recommendations: Provided guidance on care and maintenance of orthopedic footwear, ensuring product longevity for customers.
- Care for specialized products: Managed orthopedic footwear handling and presentation, maintaining product quality and appeal.
Customer Service
USA Kate Spade
07.2022 - 08.2022
- Customer experience: Enhanced shopping experience by presenting products in polished, inviting manner, encouraging customer engagement.
- Quality standards maintenance: Ensured products displayed per brand's high standards, reinforcing its premium image.
- Visual merchandising: Designed and maintained displays that effectively reflected brand identity, attracting customer attention.
Event Representative
TOUCH Company
01.2017 - 01.2018
- Product activation leadership: Led activations for products like Tres Cruces and Volt.
- Developed expertise in event coordination, client and vendor management, and data analysis, contributing to successful event execution.
- Contributed to brand campaigns for Gloria, Neutrogena, Huggies, and Mimaskot.
- Collected and analyzed data to generate reports on consumer perception and customer satisfaction, informing strategic improvements.
Education
Bachelor’s Degree in Advertising
Pontificia Universidad Católica Del Perú
01-2024
In Progress
J. Sargeant Reynolds Community College
Richmond, VA03-2026
Skills
- Reservation management
- Customer service
- Front office support
- Guest relations
- Communication skills
- Decision-making
- Teamwork
- Attention to detail
- Conflict resolution
- Analytical reading
- Microsoft Excel
- Photoshop
- Illustrator
Projects
- Transmedia Project: With Fun, Developed the creative strategy for a transmedia advertising campaign (an entrepreneurship based on ARMY-themed merchandise). Created a commercial spot and proposed events and brand collaborations to maximize the campaign's reach and impact, aligned with the defined communication objectives.
- Advertising Project: Pentatonic, Established a new advertising agency, taking the lead in competitive benchmarking and designing marketing strategies to position the agency in the market. Additionally, my team and I worked closely with a major client seeking to create a new brand. We designed and presented an innovative proposal that combined creative and digital strategies to meet their objectives.
Hobbies and Interests
- Playing sports
- Movie lover
- Exploring new places
- Experiencing new things
- Advertising
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Front Desk Associate
The Westin at Richmond
02.2025 - 01.2026
Catering Events Coordinator
USA Hilton Resort
02.2024 - 03.2024
Bank Assistant
Credit Bank
10.2023 - 12.2023
Sales Associate
USA Saxon Shoes
07.2023 - 08.2023
Customer Service
USA Kate Spade
07.2022 - 08.2022
Event Representative
TOUCH Company
01.2017 - 01.2018
Bachelor’s Degree in Advertising
Pontificia Universidad Católica Del Perú
In Progress
J. Sargeant Reynolds Community College