Mariana Estrada
Anaheim,California
Summary
Motivated and experienced Manager possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Grocery Outlet Bargain Market
Lakewood, CA
12.2022 - 04.2023
- Prepared clear, concise, and accurate financial reports and forms for use by store owners and monitored accounts payable to confirm payments current.
- Reduced financial discrepancies and monitored shrink via inventory levels and price adjustments by accurately managing accounting documentation.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Responsible for overseeing operational processes and customer satisfaction.
Team Lead
Walmart
Stanton, CA
04.2020 - 08.2022
- Responsible for opening and closing procedures based on work schedule.
- Managed Fresh Departments including Meat, Produce, Deli, Bakery, Dairy and Frozen along with approximate 30 associates in those areas.
- Profit and Loss responsibility for Fresh including conducting inventory monthly.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Fostered positive employee relationships through communication, training and development coaching.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Integrated process improvements to increase overall workflow.
- Documented production levels, materials used and special incidents to keep management informed of daily activities.
- Developed and monitored weekly staff schedules.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Interviewed, hired and trained new quality customer service representatives.
Support Manager
Walmart
Stanton, CA
09.2016 - 04.2020
- Responsible for store closing procedures.
- Stocked shelves with items brought forward from processed overstock.
- Improved team performance by devising successful training methods and programs.
- Delegated work to staff, setting priorities and goals.
- Planned and optimized warehouse work processes to improve fulfillment system efficiency.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Cross-trained in every store role to maximize operational knowledge.
Department Manager
Walmart
Garden Grove, CA
03.2014 - 09.2016
- Responsible for overseeing operational processes and procedures in specific departments, including fresh and food/consumables.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Employed process improvement initiatives within department.
- Assessed, optimized and elevated operations to target current and expected demands.
- Provided exceptional customer service.
Education
Cypress College
Cypress, CASkills
- Friendly, positive attitude
- Experience in leadership
- Training
- Team Supervision
- Issue resolution
- Staff development
- Brand management
- Communication
- Goal-oriented
- Processes and procedures
- Time management
- Working collaboratively
- Decision-making
Languages
English
Professional
Spanish
Professional
Timeline
Assistant Manager
Grocery Outlet Bargain Market
12.2022 - 04.2023
Team Lead
Walmart
04.2020 - 08.2022
Support Manager
Walmart
09.2016 - 04.2020
Department Manager
Walmart
03.2014 - 09.2016
Cypress College