Mariana Fernandez
Miramar,FL
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Highly-motivated employee with desire to take on new challenges.
Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Life Insurance Agent
Primerica
Doral, FL
01.2024 - 02.2024
- Assisted customers in selecting the right life insurance coverage for their needs.
- Conducted market research to identify potential new products and services.
- Provided personalized service to clients by phone, email, or in-person meetings.
- Negotiated terms of policy with clients to ensure maximum benefit for both parties.
- Maintained records of client information, including policies and payment history.
- Resolved customer issues in a timely manner while providing excellent customer service.
Company Director
Dominic Painting INC
Hialeah, FL
01.2020 - 11.2022
- Managed the company's overall operations, including budgeting and financial planning.
- Developed strategic plans for long-term growth of the business.
- Reviewed and approved all major contracts and agreements.
- Monitored daily activities to ensure efficient use of resources.
- Established performance objectives for personnel, monitored progress, and provided feedback on results.
- Analyzed competitive landscape to identify threats or opportunities for growth.
Membership Sales Representative
Chen Medical Center
Hialeah, FL
03.2019 - 11.2021
- Identified and contacted potential members to explain membership benefits.
- Developed and implemented sales strategies to meet organizational objectives.
- Generated reports on membership sales performance for management review.
- Analyzed customer feedback to identify areas of improvement in member experience.
- Assisted in creating new programs and initiatives related to member engagement.
- Completed membership paperwork and captured transactional information to motivate ongoing participation of new member.
- Called, e-mailed and followed-up on leads generated by company marketing efforts.
Skills
- Insurance Policy Sales
- Building Relationships
- Client Service
- Policy adjustment knowledge
- Referral Generation
- Client Relationship Management
- Upselling strategies
- Streamlining processes
- Insurance sales strategy
Certification
- Real State License
- Life & Health Insurance
- Credit Repair Specialist
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Life Insurance Agent
Primerica
01.2024 - 02.2024
Company Director
Dominic Painting INC
01.2020 - 11.2022
Membership Sales Representative
Chen Medical Center
03.2019 - 11.2021